Terms of service

You must be at least 18 years old to use the Service. Our Services are not designed for or marketed to children under 18.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. If you lose your credentials (including deleting or losing access to your email), you may not be able to restore access to your account and Your Content.

You represent that you have the authority to bind the organization to these Terms.

We offer free, freemium, monthly, and annual subscription plans. Paid subscriptions automatically renew unless canceled prior to renewal. Cancellation is effective at the end of the current billing period. No refunds are provided except where required by law.

We may change subscription fees or plans upon reasonable notice. Changes will apply at the next renewal unless otherwise stated.

Payments are processed by third-party payment processors such as Stripe. We do not store credit card information.

We may choose to make certain Services available to you for free, including as a trial or promotion (“Free Services”). Further, Provider may invite you to try new features or functionality not generally available to users (“Beta Services”). Free Services and Beta Services are for evaluation purposes only. Provider may discontinue Free Services and Beta Services at any time and may never make Beta Services generally available. FREE SERVICES AND BETA SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY SERVICE LEVEL OR SUPPORT COMMITMENT.

You may not use the Service for unlawful, deceptive, or spam-related activity, or to develop competing AI systems. You agree that you will not, and will not permit any third party to, do any of the following, directly or indirectly:

(i) Unauthorized distribution or access. Distribute, resell, sublicense, lease, assign, or otherwise make the Services available to any third party except as expressly permitted by these Terms or applicable subscription terms, including through account sharing, time-sharing, service bureau arrangements, or similar access models.

(ii) Reverse engineering and extraction. Reverse engineer, decompile, disassemble, translate, adapt, or otherwise attempt to derive the source code, underlying models, algorithms, prompts, workflows, system logic, or structure of the Services or any software or AI systems used to provide the Services, except to the extent such restriction is prohibited by applicable law.

(iii) Circumvention of safeguards. Bypass, disable, interfere with, or otherwise circumvent any technical limitations, usage controls, access restrictions, security features, rate limits, or protective measures implemented in or around the Services.

(iv) Credential sharing and automated access. Share login credentials with any other person or entity, or access or operate the Services using any automated system, including bots, scripts, scrapers, spiders, offline readers, or similar technologies, except as expressly authorized in writing by AlpacaRelay.

(v) Illegal, abusive, or harmful use. Use the Services to create, host, transmit, distribute, or otherwise support content or activity that is unlawful, fraudulent, deceptive, abusive, harassing, threatening, defamatory, obscene, hateful, discriminatory, or harmful, or that facilitates malware, phishing, spam, or other malicious code or behavior.

(vi) Email and marketing law violations. Use the Services in violation of applicable marketing, advertising, or privacy laws, including but not limited to CAN-SPAM, GDPR, CASL, or similar regulations, or to generate or distribute unsolicited, misleading, or non-consensual communications. Without limiting the foregoing, you may not use any Connected Account feature to send cold email, unsolicited commercial messages, or emails to recipients sourced from scraped, purchased, or otherwise non-consented lists. All emails sent through a Connected Account must be to recipients who have provided express or implied consent to receive communications from you. AlpacaRelay reserves the right to suspend or terminate your access to the Connected Account feature, without notice, if we reasonably determine that your use poses legal, reputational, or operational risk to AlpacaRelay or its users, including risk arising from violations of provider terms of service.

(vii) Competitive or model-training use. Use the Services, Outputs, or any access thereto to develop, train, benchmark, validate, or enhance a competing product, service, model, or offering, including any competing AI or content-generation system.

(viii) Service interference or abuse. Interfere with, disrupt, overburden, degrade, or impair the integrity, performance, or availability of the Services or any related systems, networks, or infrastructure, including through excessive usage, load testing without authorization, or denial-of-service-type activities.

(ix) Misrepresentation and impersonation. Misrepresent your identity, affiliation, or authority, impersonate any person or entity, or falsely imply endorsement, sponsorship, or association with AlpacaRelay or any third party.

(x) Rights violations. Infringe, misappropriate, or otherwise violate the intellectual property, privacy, publicity, or other legal rights of any person or entity.

(xi) Attempted violations. Attempt, encourage, assist, or enable any of the foregoing prohibited activities.

ENFORCEMENT OF ACCEPTABLE USE: AlpacaRelay reserves the right to monitor usage of the Services and to suspend or terminate access, without notice, if we reasonably believe a violation of this Section has occurred or if such use poses legal, security, or operational risk.

You retain all right, title, and interest in and to any content, data, or materials you submit to the Service (“Inputs”). Subject to your compliance with these Terms, you own the content generated for you by the Service based on your Inputs (“Outputs”). AlpacaRelay does not claim ownership of Inputs or Outputs. Outputs may not be unique and similar content may be generated for other users.

AlpacaRelay exclusively owns and retains all right, title, and interest in and to the Service and all underlying and related technology, including without limitation all software, artificial intelligence and machine-learning models, algorithms, training methodologies, prompts, workflows, system logic, user interfaces, documentation, and any updates, enhancements, improvements, or derivative works thereof.

You hereby grant AlpacaRelay a non-exclusive, worldwide, royalty-free, irrevocable license to host, store, process, reproduce, analyze, and otherwise use Inputs and Outputs for the purposes of: (i) providing and supporting the Service; (ii) improving, training, fine-tuning, and enhancing AlpacaRelay’s models and services; (iii) internal research, analytics, and benchmarking; and (iv) in anonymized or sanitized form, marketing and promotional activities.

Notwithstanding any other provision of these Terms, AlpacaRelay will not use data obtained via your connected Google account — including email content transmitted through the Gmail API — to train, fine-tune, benchmark, or otherwise improve any AI or machine learning model. This restriction applies regardless of whether such data is anonymized or aggregated.

Except as expressly permitted under these Terms, you may not use the Service, Inputs, Outputs, or any portion thereof to develop, train, validate, or operate a competing product, service, or artificial intelligence system.

If you provide suggestions or feedback, AlpacaRelay may use them without restriction or compensation.

All rights not expressly granted to you are reserved by AlpacaRelay.

AlpacaRelay allows you to connect a Gmail account to send emails directly from your own address (“Connected Account”). By connecting an account, you authorize AlpacaRelay to send emails on your behalf through that account via OAuth 2.0.

Scope of access. AlpacaRelay requests only the gmail.send scope, which permits sending email on your behalf. AlpacaRelay does not read, modify, or access any other content of your Gmail mailbox, including incoming messages, drafts, labels, or contacts.

Credential storage. OAuth tokens associated with your Connected Account are stored in an encrypted vault managed by Nango, a third-party OAuth infrastructure provider. AlpacaRelay does not store raw OAuth credentials in its own systems.

Disconnection and deletion. You may disconnect your Connected Account at any time from Settings → Connected Apps. Upon disconnection, AlpacaRelay will revoke your token at the provider’s endpoint and delete it from Nango’s vault. Tokens and associated metadata will be permanently deleted within 90 days of disconnection or account deletion.

Fallback. If your Connected Account is disconnected, revoked, or otherwise unavailable, AlpacaRelay will automatically fall back to sending emails via its standard email service provider infrastructure.

No guarantee of deliverability. While sending from your own account typically improves deliverability, AlpacaRelay makes no representations or warranties regarding delivery rates, inbox placement, or provider-imposed rate limits associated with your Connected Account.

The Service leverages artificial intelligence to generate email marketing templates and related content (“Outputs”) based on inputs provided by users (“Inputs”). Due to the nature of artificial intelligence, Outputs may contain errors, omissions, or unintended results and may not reflect current law, best practices, or regulatory requirements. Outputs may be based on incomplete, outdated, or generalized information and may not reflect industry-specific requirements.

You acknowledge that Outputs are generated without human review unless expressly stated otherwise and may require substantial modification before use.

You acknowledge and agree that you are solely responsible for reviewing, editing, and validating all Outputs before use, including ensuring compliance with applicable marketing, privacy, and consumer protection laws. AlpacaRelay makes no representations or warranties regarding the accuracy, legality, or fitness of any Outputs for a particular purpose.

The Service is provided “as is” and “as available,” without warranties of any kind. To the maximum extent permitted by law, AlpacaRelay disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

AlpacaRelay does not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, or that any Outputs generated through the Service will be accurate, complete, or suitable for your intended use.

AlpacaRelay shall not be liable for delays or failures caused by events beyond its reasonable control, including acts of God, internet outages, labor disputes, or failures of third-party services.

The Service and Outputs do not constitute legal, regulatory, marketing, or professional advice.

AlpacaRelay is not responsible for third-party services or integrations and disclaims all liability arising from their use.

To the maximum extent permitted by law, in no event shall AlpacaRelay be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or business, arising out of or related to the Service, whether based on contract, tort, or any other legal theory, even if AlpacaRelay has been advised of the possibility of such damages.

In no event shall AlpacaRelay’s total aggregate liability arising out of or related to the Service exceed the greater of: (a) the amounts paid by you to AlpacaRelay in the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred dollars ($100).

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION SHALL LIMIT EITHER PARTY’S LIABILITY FOR: (I) FRAUD OR FRAUDULENT MISREPRESENTATION; (II) WILLFUL MISCONDUCT OR GROSS NEGLIGENCE; OR (III) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW.

You agree to indemnify, defend, and hold harmless AlpacaRelay and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(i) your use of the Service;
(ii) your Inputs or use of Outputs; or
(iii) your violation of these Terms or applicable law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

These Terms and any dispute arising out of or relating to the Service shall be governed by the laws of the State of New Hampshire, without regard to its conflict of laws principles, except to the extent the Federal Arbitration Act applies to the arbitration provisions below.

Informal Resolution. Before initiating arbitration, the party asserting a dispute must first provide written notice to the other party describing the nature of the dispute and the relief sought. The parties will attempt in good faith to resolve the dispute informally for a period of thirty (30) days following such notice. If the dispute is not resolved within that period, either party may proceed to arbitration as described below. This informal resolution requirement does not apply to requests for emergency injunctive or equitable relief.

Mandatory Arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the breach, termination, enforcement, interpretation, or validity of these Terms — including the determination of the scope or applicability of this arbitration agreement — shall be resolved by final and binding individual arbitration, rather than in court.

Arbitration Rules and Administrator. The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or, if applicable, its Consumer Arbitration Rules), available at www.adr.org. The arbitrator shall apply New Hampshire law consistent with the Federal Arbitration Act and applicable statutes of limitations. If the amount in dispute does not exceed $25,000, the arbitration may, at either party’s election, be conducted entirely by written submissions. For disputes exceeding $25,000, hearings shall be conducted in Hillsborough County, New Hampshire, or by remote means if agreed by both parties.

Class Action Waiver. ALL DISPUTES SHALL BE ARBITRATED OR LITIGATED SOLELY ON AN INDIVIDUAL BASIS. YOU AND ALPACARELAY EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, CLASS-WIDE ARBITRATION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. If this class action waiver is found unenforceable with respect to any dispute, then the mandatory arbitration provision shall not apply to that dispute, and that dispute shall be resolved in the courts of the State of New Hampshire.

Injunctive Relief Carve-Out. Notwithstanding the foregoing, either party may seek temporary, preliminary, or emergency injunctive or other equitable relief from a state or federal court of competent jurisdiction located in New Hampshire to protect intellectual property, confidential information, or data security, or to compel arbitration or confirm an arbitration award. Each party irrevocably consents to the personal jurisdiction and exclusive venue of such courts for those limited purposes.

TO THE EXTENT ANY DISPUTE IS PERMITTED TO PROCEED IN COURT RATHER THAN IN ARBITRATION, EACH PARTY KNOWINGLY AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY.

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised “Last Updated” date. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Service and cancel your account.

AlpacaRelay may suspend or terminate your access to the Service at any time if you violate these Terms, fail to pay applicable fees, or if your use poses legal, security, or operational risk. You may stop using the Service at any time. Upon termination, your right to access the Service will cease, but provisions that by their nature should survive termination shall survive.

(a) Entire Agreement. These Terms, together with the Privacy Policy and, if applicable, the Data Processing Addendum, constitute the entire agreement between you and AlpacaRelay regarding the Service and supersede all prior agreements or understandings, written or oral.

(b) Severability. If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

(c) Waiver. No failure or delay by AlpacaRelay in exercising any right or remedy under these Terms shall constitute a waiver of that right. A waiver of one breach does not constitute a waiver of any subsequent breach.

(d) Assignment. You may not assign or transfer your rights or obligations under these Terms without AlpacaRelay’s prior written consent. AlpacaRelay may freely assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, upon notice to you.

(e) Force Majeure. AlpacaRelay shall not be liable for delays or failures in performance resulting from causes outside its reasonable control, including acts of God, internet outages, government actions, or failures of third-party infrastructure.

If you have any questions about these Terms, the Service, or your account, you may contact AlpacaRelay at support@alpacarelay.com.

AlpacaRelay LLC
1 Hattie Ln, Wolfeboro, NH 03894
Email: support@alpacarelay.com