Terms of service

You must be at least 18 years old to use the Service. Our Services are not designed for or marketed to children under 18.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. If you lose your credentials (including deleting or losing access to your email), you may not be able to restore access to your account and Your Content.
You represent that you have the authority to bind the organization to these Terms.

We offer free, freemium, monthly, and annual subscription plans. Paid subscriptions automatically renew unless canceled prior to renewal. Cancellation is effective at the end of the current billing period. No refunds are provided except where required by law.
We may change subscription fees or plans upon reasonable notice. Changes will apply at the next renewal unless otherwise stated.
Payments are processed by third-party payment processors such as Stripe. We do not store credit card information.
We may choose to make certain Services available to you for free, including as a trial or promotion (“Free Services”). Further, Provider may invite you to try new features or functionality not generally available to users (“Beta Services”). Free Services and Beta Services are for evaluation purposes only. Provider may discontinue Free Services and Beta Services at any time and may never make Beta Services generally available. FREE SERVICES AND BETA SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY SERVICE LEVEL OR SUPPORT COMMITMENT.

You may not use the Service for unlawful, deceptive, or spam-related activity, or to develop competing AI systems. You agree that you will not, and will not permit any third party to, do any of the following, directly or indirectly:
(i) Unauthorized distribution or access: Distribute, resell, sublicense, lease, assign, or otherwise make the Services available to any third party except as expressly permitted by these Terms or applicable subscription terms.
(ii) Reverse engineering and extraction: Reverse engineer, decompile, disassemble, translate, adapt, or otherwise attempt to derive the source code, underlying models, algorithms, prompts, workflows, system logic, or structure of the Services.
(iii) Circumvention of safeguards: Bypass, disable, interfere with, or otherwise circumvent any technical limitations, usage controls, access restrictions, security features, rate limits, or protective measures.
(iv) Credential sharing and automated access: Share login credentials with any other person or entity, or access or operate the Services using any automated system (bots, scripts, scrapers, etc.) except as expressly authorized in writing by AlpacaRelay.
(v) Illegal, abusive, or harmful use: Use the Services to create, host, transmit, or distribute content or activity that is unlawful, fraudulent, deceptive, abusive, harassing, threatening, defamatory, obscene, hateful, discriminatory, or harmful.
(vi) Email and marketing law violations: Use the Services in violation of applicable marketing, advertising, or privacy laws (e.g. CAN-SPAM, GDPR).
(vii) Competitive or model-training use: Use the Services or Outputs to develop, train, benchmark, or enhance a competing product or AI system.
(viii) Service interference or abuse: Interfere with, disrupt, overburden, or impair the integrity or availability of the Services.
(ix) Misrepresentation and impersonation: Misrepresent your identity or falsely imply endorsement by AlpacaRelay.
(x) Rights violations: Infringe intellectual property, privacy, publicity, or other legal rights.
(xi) Attempted violations: Attempt, encourage, assist, or enable any of the foregoing.
AlpacaRelay reserves the right to monitor usage and to suspend or terminate access without notice if we reasonably believe a violation has occurred.

You retain all right, title, and interest in and to any content, data, or materials you submit to the Service (“Inputs”). Subject to your compliance with these Terms, you own the content generated for you by the Service (“Outputs”). AlpacaRelay does not claim ownership of Inputs or Outputs.
AlpacaRelay exclusively owns and retains all right, title, and interest in and to the Service and all underlying technology. You grant AlpacaRelay a non-exclusive, worldwide, royalty-free, irrevocable license to host, store, process, reproduce, analyze, and use Inputs and Outputs for providing and improving the Service. All rights not expressly granted to you are reserved by AlpacaRelay.

The Service leverages artificial intelligence to generate email marketing templates and related content. Outputs may contain errors, omissions, or unintended results and may not reflect current law or best practices. You are solely responsible for reviewing, editing, and validating all Outputs before use. AlpacaRelay makes no representations or warranties regarding the accuracy, legality, or fitness of any Outputs.

The Service is provided “as is” and “as available,” without warranties of any kind. AlpacaRelay disclaims all express and implied warranties. AlpacaRelay does not warrant that the Service will be uninterrupted, secure, error-free, or that Outputs will be accurate or suitable for your use. The Service and Outputs do not constitute legal, regulatory, or professional advice.

To the maximum extent permitted by law, AlpacaRelay shall not be liable for any indirect, incidental, special, consequential, or punitive damages. AlpacaRelay’s total aggregate liability shall not exceed the greater of: (a) the amounts paid by you in the twelve (12) months preceding the claim; or (b) one hundred dollars ($100).

You agree to indemnify, defend, and hold harmless AlpacaRelay and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses arising out of your use of the Service, your Inputs or use of Outputs, or your violation of these Terms or applicable law.

These Terms and any dispute arising out of or relating to the Service shall be governed by the laws of the State of New Hampshire. The Service is operated from the United States; these Terms are governed by U.S. law regardless of your location.

AlpacaRelay may suspend or terminate your access at any time if you violate these Terms, fail to pay applicable fees, or if your use poses legal, security, or operational risk. You may stop using the Service at any time. Upon termination, your right to access the Service will cease; provisions that by their nature should survive shall survive.

If you have any questions about these Terms, the Service, or your account, contact AlpacaRelay at [email protected].