Privacy policy

AlpacaRelay LLC
New Hampshire, United States
Email: [email protected]
We operate the Service from the United States and serve users globally.

2.1 Information You Provide
We collect information you provide directly, including:
• Account information (e.g., name, email address)
• Subscription and billing contact information (including transactional information)
• Inputs you submit to generate content (e.g., prompts, instructions, drafts)
• Service usage information
• Communications with us (e.g., support emails)
• Information generated in connection with providing the Service, such as usage metrics, analytics, and system-derived insights

2.2 AI Inputs and Outputs
Inputs you submit and Outputs generated by the Service may include personal data, depending on the nature of the information you provide and how you use the Service.

2.3 Payment Information
Payments are processed by third-party payment processors such as Stripe. We do not store credit card numbers or full payment details.

2.4 Automatically Collected Information
We may automatically collect:
• IP address
• Device and browser information
• Account access information
• Usage data (features used, pages accessed)
• Log and diagnostic data
• Cookies or similar technologies

We use information to:
• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process subscriptions and payments
• Generate AI-based Outputs
• Improve, train, and enhance our models and services
• Communicate with users regarding the Service
• Provide customer support
• Detect fraud, abuse, or security issues
• Comply with legal obligations

4.1 Model Improvement
We may use Inputs and Outputs to improve, train, fine-tune, and enhance our models and services.

4.2 Anonymization and Aggregation
Where feasible, we use Inputs and Outputs in anonymized or aggregated form, including for analytics, benchmarking, and product improvement.

4.3 Marketing Use
We may use anonymized or sanitized Outputs for marketing and promotional purposes. We do not use identifiable personal data for marketing without consent.

We may share information with:
• Service providers (e.g., hosting, analytics, customer support)
• Payment processors (e.g., Stripe)
• Professional advisors (legal, accounting)
• Authorities where required by law
• Successors in the event of a merger, acquisition, or asset sale

We do not sell personal information.

We may process and store information in the United States and other jurisdictions. Where required, we rely on appropriate safeguards for international data transfers in accordance with applicable law.

We retain information only as long as reasonably necessary to:
• Provide and operate the Service
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

Retention periods vary depending on the nature of the information and the purpose for which it is processed. We do not intentionally retain cardholder data.

We implement reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to or restrict processing

Requests may be submitted to [email protected]. We will review and respond to requests in accordance with applicable law. We may need to verify your identity before processing a request.

The Service is not intended for individuals under 18, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Changes are effective when posted.

Questions about this Privacy Policy may be directed to [email protected].