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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

Move from Braze to AlpacaRelay in 6 Steps

Step-by-Step Migration

1

Export Your Contacts from Braze

Log into your Braze workspace and navigate to Audience > Users to access your contact database. Click Export Users, select CSV format, and include all custom attributes and tags—this ensures AlpacaRelay can preserve your segmentation logic. Download the file and store it locally. This step moves data ownership from manual management to AI-driven infrastructure: once imported into AlpacaRelay, your contact database becomes the foundation for the AI expertise chain. Exporting typically takes 10-15 minutes depending on list size (83.5% of emails reach the inbox when properly authenticated; Validity, 2025), and your data integrity is preserved throughout.

2

Create Your AlpacaRelay Account & Configure Authentication

Sign up for AlpacaRelay and complete the onboarding flow. During setup, you'll generate API credentials (find these under Account Settings > API Keys) and receive your DKIM and SPF records. Save these credentials—you'll need them in Step 6. This step activates the 7-Step Expertise Chain: AlpacaRelay begins building the infrastructure that will handle template optimization, automation design, and deliverability monitoring automatically. Setting up the account takes 5-10 minutes; you're moving from a tool you manage to a platform that manages itself. Time saved: ~5 minutes vs. 30-45 minutes of manual configuration in most email platforms.

3

Import Contacts & Map Tags into AlpacaRelay

In AlpacaRelay, go to Contacts > Import and upload your CSV file from Step 1. Map Braze columns to AlpacaRelay fields (email, first name, tags, custom attributes). AlpacaRelay's AI auto-detects field types and cleans duplicates, standardizes formatting, and validates email syntax automatically. This is Step 3 of the expertise chain: AI now owns data hygiene and mapping logic. Rather than you manually reviewing and cleaning 5,000+ records, the system flags malformed entries and merges duplicates in seconds. Labor savings: 2-4 hours of manual deduplication and formatting = $100-300/month in labor cost avoided (39% of companies manually test send dates/times; LLCBuddy, 2026). Import completes in 10-20 minutes for most lists.

4

Export & Transfer Email Templates from Braze

In Braze, navigate to Templates > Email Templates, select each active template, and export as HTML (Template Settings > Export > HTML). Save these files locally. Then in AlpacaRelay, go to Templates > Import and upload each HTML file. Here's the key difference: every imported template is instantly scored across AlpacaRelay's 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance). Step 4 of the expertise chain moves template optimization from manual effort to AI-driven assessment. You'll receive an Email Quality Score (EQS) for each template—templates scoring below 75/100 receive specific improvement recommendations. This single step typically uncovers 3-5 critical compliance issues (Non-compliant email traffic faces temporary and permanent rejections starting November 2025 enforcement; Google, 2025) that would have gone undetected. Time savings: 1-2 hours of manual compliance checking per 20 templates = $50-150/month saved.

5

Rebuild Key Automations with AI Enhancements

Braze automations cannot be directly exported—you'll need to manually document your welcome sequences, abandoned cart flows, and post-purchase journeys. In AlpacaRelay, go to Automations > Create and rebuild each flow step-by-step using the visual builder. Here's where the expertise chain delivers its biggest payoff: Step 5 moves automation design from manual labor to AI-assisted logic. As you rebuild, AlpacaRelay's AI suggests trigger refinements, optimal send windows (39% of companies test subject lines first; LLCBuddy, 2026), and personalization opportunities. Each email in your rebuilt sequence gets an individual EQS score. For example, a basic welcome sequence (3 emails) typically scores 68, 71, and 74/100 before optimization—AlpacaRelay flags missing CTA clarity in email 2 and insufficient personalization depth in email 3, suggesting specific rewrites. After AI-driven optimization, the same sequence re-scores at 84, 87, and 86/100. Rebuilding 5 key automations takes 3-4 hours (vs. 6-8 hours in Braze due to superior visual UI and AI recommendations). Labor savings: 2-4 hours × $65/hr = $130-260/month. Note: This is real work, but the AI guidance reduces iteration cycles by 50%.

6

Update DNS Records & Enable Deliverability Monitoring

In AlpacaRelay Account Settings > Email Authentication, copy your DKIM and SPF records. Log into your domain registrar (GoDaddy, Cloudflare, Route 53, etc.) and add these records to your DNS configuration. Allow 24-48 hours for propagation, then verify in AlpacaRelay by clicking Verify Authentication. This final step of the expertise chain moves deliverability monitoring from reactive troubleshooting to proactive AI oversight. Once authenticated, AlpacaRelay continuously monitors bounce rates, spam complaints, and ISP feedback loops—flagging issues before they harm your sender reputation. Step 6 completes the transfer: your DNS is now pointed to AlpacaRelay infrastructure, and AI owns ongoing deliverability health. Expect a 2-4 week warm-up period as ISPs rebuild trust with your new sending IPs (1 in 6 marketing emails never reaches the inbox without proper authentication; Validity, 2025)—this is normal and temporary. We recommend running Braze and AlpacaRelay in parallel for 2-4 weeks: send your most engaged segment through AlpacaRelay first to establish positive reputation, then migrate the rest. DNS setup takes 15-20 minutes; ongoing monitoring requires zero manual work from here forward. Monthly labor savings: 4-6 hours of bounce analysis and feedback loop management = $200-450/month avoided. Total migration payoff: ~$400-1,125/month in recurring labor savings after the initial 3-4 hour rebuild effort.

What You Gain by Switching

Switching from Braze to AlpacaRelay transforms invisible labor into measurable savings. Braze users typically spend 12-15 hours per month managing campaigns, template optimization, and performance analysis — that's $9,300-11,625 annually at $62/hour in hidden labor costs. After migration to AlpacaRelay, this drops to under 30 minutes monthly through AI automation of the 7-Step Expertise Chain. Steps 1-3 (audience analysis, content strategy, technical setup) move entirely from your plate to AI processing, while steps 4-7 (execution, optimization, analysis, iteration) become one-click operations rather than manual workflows.

The most significant gain is pre-send quality scoring through the 8-Dimension Email Quality Framework — functionality Braze simply doesn't offer. Every email receives an Email Quality Score (EQS) across deliverability, mobile render, CTA clarity, personalization depth, visual hierarchy, copy effectiveness, brand consistency, and structural compliance before it goes out. Travel brands using this system see 22% higher open rates on AI-optimized subject lines compared to manually crafted ones (Knak, 2026). Where Braze requires you to guess at performance, AlpacaRelay's EQS predicts it with 92% accuracy, moving email optimization from step 6 (post-send analysis) to step 2 (pre-send preparation).

Pricing transparency eliminates Braze's notorious cost escalation. No more surprise jumps when you hit message volume thresholds or need additional features. Our pricing structure scales predictably with your business, not your message count. Travel companies report 40-60% lower email marketing costs compared to Braze's enterprise tiers, with full access to industry-calibrated templates designed specifically for booking confirmations, itinerary updates, and loyalty communications through our email templates library.

Analytics honesty sets AlpacaRelay apart from Braze's inflated metrics. While Braze counts Apple Mail Privacy Protection opens as genuine engagement, our analytics separate real opens from privacy-shielded ones. This matters: personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions (Litmus/Instapage, 2025), but only when you're measuring actual engagement. Our Braze vs AlpacaRelay comparison shows how accurate measurement drives better optimization decisions.

You will lose some capabilities in the switch: Braze's powerful cross-channel orchestration, real-time data processing, enterprise scale handling 37+ billion messages, and robust mobile push/in-app messaging. These are genuine strengths we concede. However, for travel brands focused on email excellence rather than omnichannel complexity, AlpacaRelay's specialized approach delivers superior results. The 8-Dimension framework ensures every message meets industry compliance standards — critical as non-compliant email traffic faces enforcement starting November 2025 (Google, 2025). When you're ready to explore Braze alternatives, AlpacaRelay offers the expertise replacement that transforms email from a time sink into a profit center.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the top concern for travel marketers, and the answer is reassuring: no, you won't lose subscribers with proper CSV export handling. Braze allows complete audience export with all custom fields intact, and AlpacaRelay's AI auto-mapping system ensures nothing gets lost in translation. Your traveler segments, booking history data, and preference tags transfer seamlessly. However, we're honest about the real friction: there will be a temporary deliverability dip during the first 2-4 weeks as ISPs learn to trust your new sending infrastructure. This isn't unique to AlpacaRelay — it happens with any infrastructure change, and we don't pretend otherwise.

The deliverability question deserves complete transparency: yes, your delivery rates will temporarily drop during the warm-up period. Industry data shows that 1 in 6 marketing emails never reaches the inbox under normal conditions (Validity (Email Deliverability Benchmark Report), 2025), and switching sending infrastructure adds temporary friction as mailbox providers evaluate your new IP reputation. The solution isn't to avoid migration — it's to manage it properly. We recommend starting with your most engaged traveler segments first, then gradually expanding your sending volume. Recovery typically happens within 2-4 weeks with proper warm-up protocols.

"What about my travel automation sequences?" Here's another area where honesty matters: your existing Braze automations cannot be directly imported — they need rebuilding. But this rebuild becomes an upgrade opportunity. AlpacaRelay's AI recreates your welcome sequences, booking confirmation flows, and post-trip follow-ups while applying the 8-Dimension Email Quality Framework to each touchpoint. Your rebuilt abandoned cart recovery emails for hotel bookings or flight reservations typically outperform the originals because every message gets individual Email Quality Score (EQS) optimization. What took you weeks to A/B test in Braze happens automatically through quality scoring.

The timeline question is practical: basic list migration takes about 30 minutes, while complex automation rebuilds require 2-3 hours for travel companies with multiple booking flows and seasonal campaigns. We strongly recommend running both platforms in parallel for 2-4 weeks — yes, that means paying for both temporarily. The overlap cost might seem steep, but consider the math: the average travel marketer spends 15-20 hours monthly managing email campaigns manually. At $50-75/hour, that's $750-1,500 in invisible labor costs. After migration, AlpacaRelay's automation reduces this to under 2 hours monthly, creating $600-1,400 in monthly savings that justify the temporary dual-platform cost.

Migration FAQ
What format does Braze use to export contacts, and how does AlpacaRelay handle the import?
Braze exports contacts as CSV files through Audience > Users > Export Audience (or via the REST API). AlpacaRelay accepts standard CSV imports with columns for email, first name, last name, and custom attributes. During import, AlpacaRelay maps your Braze custom fields automatically. One critical note: Braze stores subscription status in user properties, not as a standard field. You must export your subscription lists separately and tag them in AlpacaRelay before sending. This step — mapping subscription states and custom attributes — moves from manual work (your step 3 in the expertise chain) to AI-guided mapping. Allow 1-2 hours for a 100K+ contact list to fully sync and deduplicate.
How does AlpacaRelay handle double opt-in contacts imported from Braze?
AlpacaRelay respects the opt-in status you import from Braze. If a contact is marked as subscribed in Braze, they remain subscribed in AlpacaRelay — no re-confirmation needed. However, if you import contacts with unknown or mixed opt-in status, AlpacaRelay flags them for manual review or automatic quarantine. For travel brands specifically, never import unconfirmed contacts: ISPs penalize travel sender reputation heavily for low-quality list practices. Best practice: export only confirmed subscribers from Braze (filtered by subscription_status = true) before migration. This qualification step — previously manual — becomes part of AlpacaRelay's automated import validation.
Do I need Braze API keys or account credentials to migrate my data to AlpacaRelay?
For a CSV export, no API keys are required. You can manually export from Braze's UI (Audience > Users > Export Audience) and upload the file to AlpacaRelay. However, if you want to automate ongoing syncs during your parallel run, AlpacaRelay can connect via Braze REST API using your Workspace API Key and Secret Key (found under Settings > API Keys). We recommend exporting your initial list manually to avoid API rate-limit issues during the transition. After 2-3 weeks, once deliverability stabilizes, you can disconnect the API bridge. This automation setup — steps 2-4 of the expertise chain — is now handled by AlpacaRelay's sync engine, not by you.
How long does a typical Braze-to-AlpacaRelay migration take?
For contacts and basic segments: 2-4 hours. For imported campaigns and templates: add 3-6 hours (campaigns do not transfer; you rebuild them in AlpacaRelay, but AI templates speed the process). For complex automation flows: plan 1-2 full days. Braze automations cannot be exported; you will rebuild them in AlpacaRelay's automation builder, which now scores every email in your sequence using the 8-Dimension Email Quality Framework. Most travel brands report full operational parity within 5 business days. Critical: do not turn off Braze until you have sent at least 500K emails from AlpacaRelay and confirmed deliverability has stabilized (typically 3-4 weeks).
What does it cost to run Braze and AlpacaRelay in parallel, and how long should I keep both active?
Running both platforms simultaneously doubles your email infrastructure cost for 2-4 weeks. If Braze costs $500/month and AlpacaRelay costs $300/month at your contact volume, expect $800/month overlap. However, this is an investment, not waste: you send from AlpacaRelay to your most engaged segment first (tier 1: last 30 days opens), monitor deliverability metrics, and only after reaching 85%+ inbox placement do you migrate tier 2 (engaged) and tier 3 (low-engagement). This phased approach prevents the typical 5-10% deliverability dip from ISP distrust of new sending IPs. Most brands run parallel for 3 weeks, then retire Braze. The cost of this parallel run is recovered within 1-2 months through AI-optimized subject lines (which increase open rates 5-10% per Knak analysis, 2026) and reduced manual template work. This risk-mitigation step — managing warm-up and IP reputation — moves from your team's shoulders to AlpacaRelay's infrastructure and AI systems.
How does EQS scoring of imported Braze templates translate to revenue impact for travel brands?
Every template you import from Braze is instantly scored across the 8-Dimension Email Quality Framework: Structural Compliance, CTA Clarity, Personalization Depth, Mobile Responsiveness, Visual Hierarchy, Copy Tone Alignment, Deliverability Signals, and Journey Fit. Templates scoring 80+ (on a 0-100 scale) typically generate 15-22% higher click-through rates and 8-12% higher conversion rates. For a mid-size travel brand sending 2M emails/month, this translates to 800-2,000 additional confirmed bookings monthly — roughly $48K-$120K in incremental annual revenue. Templates scoring below 70 trigger AI recommendations: restructure CTAs, add mobile-specific images, improve personalization tokens. You rebuild these templates once; the EQS engine continuously monitors performance. This quality assurance work — previously steps 5-7 of your expertise chain (testing, optimizing, monitoring) — is now automated. Your first import typically surfaces 30-40% of templates needing optimization; 3-4 weeks of AI-assisted rebuilds elevate 85%+ of them above 78 EQS. Attribution: this outcome orientation is based on AlpacaRelay analysis of travel client performance across 50K+ templates.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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