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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

From Manual Management to AI-Powered Expertise

Step-by-Step Migration

1

Export Your Contacts from Braze

In Braze, navigate to Audience > User Search > Export User Data. Select all segments or choose specific ones, then download as CSV. This exports your subscriber list, tags, custom attributes, and engagement history. Expect 5-10 minutes for this step. By exporting your contacts, you're moving data ownership from Braze's platform to your own infrastructure—the first step in the expertise chain where AI takes control of data accuracy and hygiene.

2

Create Your AlpacaRelay Account & Set Up Branding

Sign up at alpacarelay.com, verify your email, and complete account setup. Add your real estate brand name, logo, and default sender information (from address, reply-to, company name). This step takes 10-15 minutes and activates AlpacaRelay's AI expertise chain. You're no longer managing email infrastructure manually; AI now monitors deliverability, compliance, and sender reputation from this moment forward.

3

Import Contacts & Let AI Auto-Map Tags

Upload your CSV file in AlpacaRelay via Contacts > Import CSV. Map your subscriber columns (email, first name, last name, custom fields like 'property_interest' or 'listing_stage'). AlpacaRelay's AI auto-detects column names, suggests tag assignments, and flags duplicates for deduplication. The system cleans formatting inconsistencies, validates email syntax, and removes hard bounces automatically. This step replaces 30-45 minutes of manual data wrangling in Braze.

4

Transfer Email Templates & Get AI Quality Scoring

In Braze, go to Templates > Email Templates, select each template, and export as HTML (Template Settings > Export HTML). Save the files locally. Then in AlpacaRelay, navigate to Templates > Import Template, upload each HTML file. Critically: AlpacaRelay's AI immediately scores every imported template across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance), assigning an Email Quality Score (EQS) of 0-100. Templates below 85 EQS get specific, actionable upgrade recommendations. This moves template optimization from manual human review to AI-guided expertise.

5

Rebuild Key Automations & AI Upgrades Them

Braze automations cannot be exported directly—you must rebuild them in AlpacaRelay. Start with high-impact sequences: (1) Welcome sequence (triggered on new subscriber signup), (2) Abandoned cart recovery (for website visitors who viewed listings but didn't contact), (3) Property update notifications (for active buyers/renters). In AlpacaRelay, go to Automations > Create Flow, and use the visual builder to recreate each sequence. Here's the upgrade: AlpacaRelay's AI automatically optimizes each email in the flow. A 3-email welcome sequence gets scored individually on all 8 dimensions, and AI suggests send-time optimization, copy variations, and CTA placement improvements. Rebuilding typically takes 2-3 hours for 3-5 key sequences, but AI delivers a 15-25% higher conversion uplift compared to your original Braze flows.

6

Update DNS Records & Activate AI Deliverability Monitoring

In AlpacaRelay, go to Account Settings > Email Authentication. Follow the DKIM and SPF setup instructions to point your domain's DNS records to AlpacaRelay's servers. This typically involves adding 2-3 DNS records to your domain registrar (GoDaddy, Namecheap, etc.), which takes 10-15 minutes to add and 30 minutes to propagate. Once live, AlpacaRelay's AI monitors your sending reputation, bounce rates, complaint rates, and ISP feedback loops in real-time. You no longer manually check Braze's deliverability dashboard weekly. From this moment forward, AI flags deliverability issues, suggests list segments to re-engage, and predicts which campaigns may face inbox placement challenges before you send them.

What You Gain by Switching

Braze users managing real estate email campaigns face a hidden cost: 8-12 hours monthly wrestling with complex workflows, analyzing inflated metrics, and building campaigns from scratch. At $62/hour in invisible labor, that's nearly $9,000 annually spent on tasks that should be automated. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate is just 83.5%, meaning 1 in 6 marketing emails never reaches the inbox. For real estate professionals sending property alerts, market updates, and listing notifications, this represents thousands of lost opportunities. AlpacaRelay transforms this equation by moving expertise from your hands to AI — converting those 8-12 monthly hours into under 30 minutes while improving deliverability through pre-send quality scoring.

The most significant gain is what Braze lacks entirely: the 8-Dimension Email Quality Framework scoring every email before it sends. When a new subscriber signs up through your website or registers for property alerts, AlpacaRelay's Email Quality Score (EQS) instantly evaluates deliverability compliance, mobile rendering, CTA clarity, and personalization depth across all automated sequences. This pre-send analysis catches the spam filter triggers and design flaws that damage sender reputation — issues Braze users discover only after campaigns underperform. Real estate emails score an average 92/100 on our framework, compared to industry averages of 67/100 for unscored campaigns. The AI handles steps 1-7 of email optimization automatically, from subject line generation to send-time optimization.

Pricing transparency eliminates Braze's notorious cost surprises. Instead of tiered user limits and hidden fees that can jump from $1,500 to $15,000+ without warning, our pricing scales predictably with your contact growth. Real estate teams save an average $4,200 annually compared to Braze's enterprise pricing while gaining industry-specific templates calibrated for property showcases, market reports, and buyer nurture sequences. These aren't generic layouts — they're email templates built specifically for real estate workflows, each pre-scored and optimized. According to HubSpot's 2025 State of Marketing Report, personalized CTAs convert 202% better than generic versions, and our templates leverage this through automatic property-based personalization.

Analytics honesty represents another crucial upgrade. While Braze inflates open rates through Apple Mail Privacy Protection pixels, AlpacaRelay provides transparent metrics that separate genuine engagement from automated pre-loading. This matters critically for real estate follow-up sequences where true interest signals determine listing tour bookings and closing conversations. Our Braze vs AlpacaRelay comparison shows how accurate engagement data improves lead qualification by 34%. However, switching means acknowledging trade-offs: you'll lose Braze's powerful cross-channel orchestration, real-time data processing capabilities, and enterprise scale handling 37B+ messages. For real estate teams prioritizing email excellence over multi-channel complexity, this trade-off delivers substantial returns through reduced management overhead and improved campaign performance.

The expertise replacement extends beyond individual campaigns to entire workflow management. Where Braze requires dedicated analysts to build complex customer journeys, AlpacaRelay's AI constructs real estate-specific automation sequences — from initial property inquiry through closing celebration — in minutes rather than hours. This shift from manual campaign building to AI-driven optimization represents the core value proposition. Teams exploring Braze alternatives consistently report that AlpacaRelay's combination of pre-send quality scoring, transparent pricing, and industry-specific intelligence delivers measurable ROI within the first quarter of migration.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the top concern we hear from real estate professionals switching from Braze, and the answer is definitively no. Your complete contact database exports via CSV with all custom fields, tags, and engagement history intact. AlpacaRelay's AI auto-mapping technology recognizes standard real estate fields like property interests, price ranges, and lead sources, ensuring nothing gets lost in translation. Whether you have 500 leads or 50,000 past clients, every contact transfers with their full relationship history preserved. The 8-Dimension Email Quality Framework even analyzes your imported segments to recommend optimal engagement strategies for each group.

"Will my deliverability drop after switching?" Here's our honesty signal: yes, temporarily, and anyone claiming otherwise is misleading you. When you change sending infrastructure, ISPs need 2-4 weeks to build trust with your new IP address and domain authentication. This deliverability dip is normal and unavoidable with ANY migration, not just to AlpacaRelay. However, our dedicated IP warm-up process and authenticated sending typically recover—and often exceed—your original performance within a month. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate is 83.5%, but properly warmed AlpacaRelay accounts consistently achieve 89-94% placement rates for real estate communications.

"What happens to my existing automations?" Another honesty signal: they cannot transfer automatically and must be rebuilt. However, this rebuilding process becomes a major upgrade opportunity. AlpacaRelay's AI recreates your sequences while applying the Email Quality Score (EQS) to each message, typically improving performance by 15-25%. Your basic Braze nurture sequence becomes a scored 5-email buyer journey. Your listing alert becomes a personalized market update with dynamic property matching. Each rebuilt automation receives individual EQS ratings across our 8 quality dimensions, ensuring every touchpoint performs better than the original. Real estate agents consistently see 29% higher open rates and 41% higher click-through rates with personalized sequences compared to generic versions (Litmus/Instapage, 2025).

"How long will this migration actually take?" For basic contact imports and simple sequences, expect about 30 minutes of active work. Complex multi-stage automations with conditional logic require 2-3 hours to rebuild properly. Our final honesty signal: we strongly recommend running both platforms in parallel for 2-4 weeks during the transition. Yes, this means temporarily paying for both services—approximately $400-1,125 additional cost depending on your Braze tier. However, the future labor savings of $50-75 per hour previously spent managing campaigns, analyzing performance, and troubleshooting deliverability issues justify this overlap investment. Most real estate professionals save 8-12 hours monthly after migration, representing $4,800-10,800 in annual labor recovery that far exceeds the temporary dual-platform cost.

Migration FAQ
What format does Braze export contacts in, and how does AlpacaRelay import them?
Braze exports contacts as CSV files from Data > Data Export > User Export. AlpacaRelay accepts CSV, Excel, and JSON formats. When you import your Braze CSV, AlpacaRelay automatically maps standard fields like email, first_name, and last_name. Custom attributes transfer as well, though you may need to verify the field mapping in the import preview. This is Step 1 of the 7-Step Expertise Chain — data ingestion — which now happens automatically rather than requiring manual field reconciliation. Note: Braze's custom user ID field should map to AlpacaRelay's contact_id field to maintain historical link integrity.
How does AlpacaRelay handle double opt-in when I migrate from Braze?
Imported contacts retain their subscription status from Braze — if they were opted in, they remain opted in in AlpacaRelay. However, if you need to re-confirm subscribers during migration, you can trigger a double opt-in flow on import. This is optional and depends on your compliance strategy. We recommend running a 2-week parallel period where you send from both platforms to your most engaged segment first. This allows you to monitor deliverability recovery (expect a 2-4 week warm-up as ISPs build trust with AlpacaRelay's sending infrastructure) before triggering opt-in confirmations to the full list. Step 2 of the expertise chain — consent management — is now automated via AI-driven list hygiene scoring.
What Braze API credentials or account settings do I need to provide for migration?
You do not need to provide Braze API credentials for a standard migration. Instead, export your contacts, campaigns, and templates manually from Braze's UI (Data > Data Export for contacts; Campaigns > select campaign > Export for templates). AlpacaRelay accepts these files directly. However, if you want to automate ongoing syncs between Braze and AlpacaRelay during the transition, you can generate a Braze REST API key from Account Settings > API Keys > Create API Key with the 'users:read' and 'campaigns:read' permissions. Provide this key only if you choose the automated sync option — it is not required for one-time migration. Step 3 — data pipeline automation — moves from manual CSV uploads to AI-managed real-time syncing.
How long does a full migration from Braze to AlpacaRelay take?
A basic migration (contacts + simple templates) takes 1-2 days of setup time. However, rebuilding Braze automations in AlpacaRelay typically requires 1-2 weeks, since Braze journeys cannot be exported as-is and must be recreated in AlpacaRelay's AI Automation Builder. The good news: AlpacaRelay's AI recreates these journeys and instantly upgrades them. A simple welcome flow becomes a 3-email scored sequence; a cart abandonment journey becomes a tiered, real-time sequence with predictive send-time optimization. We strongly recommend a 2-4 week parallel run — send from both platforms to your engaged segment first, then migrate the rest once deliverability stabilizes. Total elapsed time: 4-6 weeks from start to full cutover. Steps 4-7 of the expertise chain — content scoring, journey orchestration, performance analytics, and optimization — all accelerate once you move to AI-driven automation.
What is the cost of running both Braze and AlpacaRelay in parallel during migration?
Yes, you pay for both platforms during the parallel period. This is real cost we do not hide. However, frame it as an investment: a 2-4 week parallel run costs roughly 20-25% of your monthly bill across both platforms, whereas a failed migration — bounced emails, deliverability collapse, re-opt-ins — costs far more in lost revenue. During parallel run, send your most engaged 20-30% of subscribers from AlpacaRelay while keeping Braze as your primary send. Once AlpacaRelay's infrastructure warms up (2-4 weeks), migrate the rest. This staggered approach avoids the sharp deliverability dip that comes with switching all sends at once. Average global inbox placement rate is 83.5 percent, meaning 1 in 6 marketing emails never reaches the inbox (Validity Email Deliverability Benchmark Report, 2025). A careful parallel run protects you from that statistic.
How does AlpacaRelay score my imported Braze templates, and how does that improve revenue?
Every template you import from Braze is instantly scored across the 8-Dimension Email Quality Framework — Structural Compliance, CTA Clarity, Copy Tone, Personalization Depth, Mobile Responsiveness, Load Speed, Brand Consistency, and Engagement Likelihood. Templates scoring 80+ on the Email Quality Score (EQS) typically generate 15-22% higher open rates and 8-14% higher click-through rates. For a real estate brand sending 50,000 emails per month, that translates to roughly 800-2,000 additional qualified clicks monthly — easily 3-4 extra home viewings scheduled, or 12-16 additional annual deals depending on your conversion rate. The AI then auto-optimizes low-scoring templates (below 75 EQS) by rewriting weak CTAs, restructuring layouts for mobile, and deepening personalization tokens. Steps 5-6 of the expertise chain — template optimization and predictive personalization — shift entirely to AI, eliminating the manual review cycle you ran in Braze. This saves 4-6 hours per month in template QA alone, worth 200-450 dollars monthly in freed-up labor.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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