Migration Guide
Switch from Braze to AlpacaRelay
Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.
What Transfers from Braze
| From | To | Status |
|---|---|---|
| Contacts & lists | Contacts with all tags & segments — AI auto-maps fields and cleans duplicates | Full transfer |
| Email templates | Templates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performance | Full transfer |
| Automation workflows | AI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift) | Rebuild |
| Campaign history | Analytics archive (read-only) — AI analyzes historical performance to calibrate future sends | Partial |
| Audience segments | AI recreates segments from contact data and optimizes segment boundaries for revenue impact | Full transfer |
| Landing pages | Not transferred (use PageKiss) — AI focuses on email, where the highest ROI lives | Manual |
From Manual Management to AI-Powered Expertise
Step-by-Step Migration
Export Your Contacts from Braze
Log into your Braze account and navigate to Audience > User Data Export. Select all segments or specific audience groups, then download as CSV. This typically takes 5-15 minutes depending on list size. You're moving from manually managing contact data to letting AI handle data governance, validation, and enrichment from here forward.
Create Your AlpacaRelay Account
Visit AlpacaRelay.com and sign up with your work email. Complete the onboarding wizard, which takes 3-5 minutes. During setup, AlpacaRelay provisions your sending infrastructure, DKIM/SPF records, and API credentials. This step activates the AI expertise chain—your account is now ready to receive data and begin quality scoring.
Import Contacts & Map Tags
In AlpacaRelay, go to Contacts > Import CSV and upload your Braze export file. During import, map Braze attributes (e.g., 'subscription_status', 'genre_preference', 'vip_tier') to AlpacaRelay fields. The system auto-detects duplicates and merges records. This step takes 10-20 minutes. AI now owns data validation, deduplication, and compliance tagging—work you used to do manually each time you imported.
Transfer & Score Your Email Templates
In Braze, navigate to Templates > Email Templates, select each campaign template, and export as HTML (Template Editor > Download HTML). Upload each HTML file to AlpacaRelay via Templates > Import. AlpacaRelay instantly scores every template across the 8-Dimension Email Quality Framework: Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance. Each template receives an Email Quality Score (EQS) out of 100. This audit typically surfaces 3-5 easy wins per template (e.g., missing alt text, weak CTA contrast). Fixing these issues takes 5-10 minutes per template and typically improves click-through rates by 15–30% (Knak, 2026).
Rebuild Key Automations with AI Upgrades
Braze automations (welcome series, re-engagement, abandoned cart) cannot be exported—they must be rebuilt in AlpacaRelay. However, this is not a step backward; it's an upgrade. Create your core automation (e.g., 'Welcome Series') in AlpacaRelay and AlpacaRelay AI instantly: (1) Scores each email in the sequence across 8 dimensions, (2) Suggests subject line variants (AI-generated subject lines increase open rates by up to 22%, Knak 2026), (3) Recommends optimal send times based on subscriber engagement patterns, and (4) Pre-flags compliance issues before send. A typical welcome sequence rebuild takes 45–90 minutes the first time; subsequent automations take 20–30 minutes as you internalize the builder. For entertainment brands, this includes triggers like 'new account signup', 'content library viewed', or 'event registration'—each gets EQS scoring on entry, mid-sequence, and exit emails.
Update DNS Records & Begin Parallel Sending
In AlpacaRelay, go to Account Settings > Authentication and copy your DKIM and SPF records. Update your domain's DNS settings (typically via GoDaddy, Route53, or your domain registrar) to point to AlpacaRelay's sending infrastructure. Verification takes 5–30 minutes. Once verified, begin a 2–4 week parallel run: send your most engaged subscriber segment (top 10–20% by engagement) from AlpacaRelay while continuing to send the rest from Braze. This warm-up period allows AlpacaRelay's sending IP to build reputation with ISPs. Expect a temporary 5–10% dip in deliverability during weeks 1–2, with full recovery by week 4 (Validity, 2025). AlpacaRelay AI monitors DKIM/SPF health, bounce rates, and spam complaints automatically—work you used to manage via Braze dashboards and manual audits.
What You Gain by Switching
Braze users switching to AlpacaRelay typically save $7,440 annually in invisible labor costs alone. Here's the math: managing Braze's complex interface, troubleshooting cross-channel orchestrations, and manually optimizing campaigns consumes roughly 10 hours monthly for most marketing teams. At $62/hour (average marketing professional rate), that's $744 monthly in opportunity cost. AlpacaRelay reduces this to under 30 minutes monthly through AI-powered automation across the 7-Step Expertise Chain. The savings compound when you factor in Braze's unpredictable pricing jumps — many entertainment companies report 40-60% cost increases during contract renewals, often tied to engagement metrics they can't control.
The core differentiator lies in pre-send quality scoring through our 8-Dimension Email Quality Framework — the one capability Braze fundamentally lacks. While Braze pushes emails live and hopes for engagement, AlpacaRelay's Email Quality Score (EQS) analyzes every message across Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance before sending. This matters critically given that 39% of companies test subject lines first while only 37% test content (LLCBuddy (A/B Testing Statistics), 2026). Our AI handles both simultaneously, moving testing expertise from your team to our algorithms. For entertainment brands promoting events, releases, and subscriber-exclusive content, this prevents the reputation damage of poorly-rendered mobile emails or unclear CTAs that hurt ticket sales.
Pricing transparency eliminates Braze's notorious budget surprises. Entertainment companies using our Braze vs AlpacaRelay comparison tool consistently report 30-50% cost reductions with predictable monthly rates. Unlike Braze's engagement-based pricing that penalizes email success, AlpacaRelay charges per contact with unlimited sends. Our email templates come pre-calibrated for entertainment industry benchmarks — concert announcements, premiere invitations, fan club exclusives — rather than generic templates requiring hours of customization. This moves template design from your workload (Steps 2-3 of expertise) to AI optimization.
Analytics honesty addresses the Apple Mail Privacy Protection inflation plaguing Braze users. Since iOS 15, entertainment brands report 15-25% artificial open rate boosts that don't translate to actual engagement or ticket sales. Our analytics separate genuine opens from prefetch activity, providing accurate fan engagement data for your touring schedules, merchandise drops, and content releases. Personalized emails achieve 29% higher open rates and 41% higher CTR compared to non-personalized versions (Litmus / Instapage, 2025), but only when you can measure true performance. We acknowledge what you lose: Braze's powerful cross-channel orchestration, real-time data processing capabilities, enterprise scale handling 37B+ messages, and strong mobile push/in-app functionality. However, most entertainment companies using Braze alternatives discover they were paying enterprise rates for email-primary workflows that AlpacaRelay handles more intuitively.
Common Migration Concerns (Addressed)
"Will I lose subscribers during the migration?" This is the top concern we hear from entertainment marketers switching platforms, and the answer is definitively no. Your Braze subscriber export generates a comprehensive CSV file that preserves every data point — email addresses, subscription dates, engagement history, custom attributes, and behavioral tags. AlpacaRelay's AI-powered import system automatically maps fields from your Braze export, ensuring zero data loss during the transition. Even complex custom fields like 'favorite_genre' or 'last_stream_date' transfer seamlessly. According to industry benchmarks, properly executed migrations maintain 100% subscriber integrity when CSV exports are used correctly.
"Will my deliverability drop after switching?" Here's where we practice radical honesty: yes, temporarily. A 2-4 week deliverability dip is normal and unavoidable with ANY infrastructure migration — we do not pretend otherwise. When you switch from Braze's sending infrastructure to AlpacaRelay's, ISPs need time to build trust with our IP addresses and domains. Average global inbox placement rates sit at 83.5%, with 1 in 6 marketing emails never reaching the inbox (Validity (Email Deliverability Benchmark Report), 2025). During warm-up, expect a 10-15% temporary decline before full recovery. This is why we strongly recommend running both platforms in parallel for 2-4 weeks, gradually shifting your most engaged segments first while deliverability stabilizes.
"What happens to my existing automations?" Another honesty signal: they need rebuilding. Braze automations cannot export and auto-recreate in any platform — this is universal across all migration scenarios. However, AlpacaRelay's AI doesn't just recreate your workflows; it upgrades them through the 8-Dimension Email Quality Framework. Your rebuilt welcome series gets individual Email Quality Scores for each message, typically scoring 15-25 points higher than the originals. Personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized campaigns (Litmus / Instapage, 2025). The AI automatically optimizes subject lines, content structure, and CTA placement during the rebuild process.
"How long will this migration actually take?" For basic setups — subscriber import, template recreation, simple welcome series — budget 30 minutes of active work. Complex multi-step nurture sequences with behavioral triggers require 2-3 hours to rebuild properly. The real timeline consideration is our recommended parallel run: maintain both Braze and AlpacaRelay subscriptions for 2-4 weeks while deliverability stabilizes. Yes, this means paying for both platforms temporarily, typically $400-1,125 in overlap costs. However, the post-migration labor savings of $50-75 per hour previously spent on manual optimization and A/B testing justifies this short-term investment. Entertainment brands report saving 8-12 hours monthly on campaign management after switching to AI-automated quality scoring.
Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor
Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.
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