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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

From Manual Management to AI-Driven Excellence

Step-by-Step Migration

1

Export Your Contacts from Braze

Navigate to Braze's **Dashboard > Data Management > Segments**, select "All Users," then click **Export** to download your contact list as CSV. This export includes email addresses, customer IDs, custom attributes, and subscription status—everything AlpacaRelay needs to rebuild your subscriber database. The export typically completes within 5-10 minutes depending on list size. Braze does not allow bulk API export of segments, so CSV is your primary path.

2

Create Your AlpacaRelay Account & Configure Basic Settings

Sign up at AlpacaRelay.com and complete the onboarding wizard: workspace name, time zone, and industry vertical (select "Ecommerce"). During setup, AlpacaRelay generates your API keys and displays your DKIM/SPF authentication records (you'll use these in Step 6). The platform auto-detects your sending domain and suggests compliance settings for GDPR/CAN-SPAM. This step takes 5-10 minutes and is non-technical.

3

Import Contacts & Let AI Auto-Map Your Data

In AlpacaRelay, go to **Contacts > Import > Upload CSV** and select your Braze export. AlpacaRelay's AI engine auto-detects column headers (email, first_name, custom_attributes) and maps them to standard fields. For custom attributes, the system suggests mappings based on column naming conventions; you confirm or override in 30 seconds. AlpacaRelay simultaneously validates email addresses, flags duplicates, and removes invalid entries—tasks that typically take teams hours in spreadsheets. According to industry benchmarks, 1 in 6 marketing emails never reaches the inbox due to poor list hygiene (Validity, 2025); AlpacaRelay's import-time cleaning prevents this.

4

Transfer & Upgrade Your Email Templates

In Braze, go to **Templates > Email Templates**, select each template, click **Export**, and save as HTML. Then in AlpacaRelay, navigate to **Templates > Import > HTML Upload** and batch-upload your Braze templates. AlpacaRelay's 8-Dimension Email Quality Framework instantly scores every imported template across Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance. You see each template's Email Quality Score (EQS) immediately—typically 65-78 out of 100 for Braze exports. The platform also generates an upgrade report highlighting mobile rendering issues, weak CTAs, and compliance gaps. This gives you concrete direction for optimization rather than guessing.

5

Rebuild Key Automations (Welcome, Abandoned Cart, Post-Purchase)

Braze does not allow export of automation workflows—you must rebuild them in AlpacaRelay. Document your Braze automations by screenshotting each workflow (or exporting from **Workflows > select workflow > view definition**). In AlpacaRelay, use **Automations > Build New** to recreate your welcome sequence, abandoned cart recovery, and post-purchase nurture. AlpacaRelay's AI engine accelerates this: when you select "Welcome Sequence" template, it auto-populates a 3-email flow with AI-generated subject lines. You customize send times, copy, and conditions—typically 30 min per automation. Critically, every email in your rebuilt automation receives an individual EQS score. A typical welcome sequence imported from Braze scores 71 EQS (Step 4 average); after one AI optimization cycle, it reaches 84+ EQS. This measurable upgrade justifies the rebuild effort.

6

Update DNS Records & Enable AlpacaRelay Sending

In AlpacaRelay, go to **Settings > Email Authentication** and copy your DKIM, SPF, and DMARC records. Log into your domain registrar (GoDaddy, Namecheap, etc.) and add these records to your DNS zone. Propagation typically completes in 24-48 hours; AlpacaRelay notifies you when records are verified. During this window, **run Braze and AlpacaRelay in parallel** for 2-4 weeks. Send your most engaged subscribers (top 20% by open rate) through AlpacaRelay first. ISPs need time to build trust with your new sending IP; expect a temporary 5-10% deliverability dip in Week 1, recovery to baseline by Week 3-4 (Validity, 2025). After Week 2, migrate the next 30% of subscribers, then the remainder. This staggered approach prevents a hard cutover that could damage your sender reputation.

What You Gain by Switching

According to Knak's 2026 Email Creation & AI Statistics, AI-generated subject lines increase open rates by up to 22%, with typical improvements of 5-10%. Yet Braze users must manually craft every subject line, A/B test variations, and guess which resonates with their audience. With AlpacaRelay's expertise replacement approach, AI handles this entire process through the 7-Step Expertise Chain—from audience analysis to subject line optimization—transforming what once consumed hours into automated intelligence. The average ecommerce marketer spends 8-12 hours monthly managing Braze campaigns, costing $496-744 in invisible labor at $62/hour rates. AlpacaRelay reduces this to under 30 minutes monthly, saving approximately $7,200 annually while delivering superior results.

The most significant gain is pre-send quality scoring through the 8-Dimension Email Quality Framework—the one capability Braze completely lacks. Every email receives an Email Quality Score (EQS) across deliverability, mobile render, CTA clarity, personalization depth, visual hierarchy, copy effectiveness, brand consistency, and structural compliance before it reaches a single inbox. This prevents the costly mistakes that plague Braze users: broken mobile layouts, weak subject lines, and compliance violations that damage sender reputation. When 1 in 6 marketing emails never reaches the inbox according to Validity's 2025 Email Deliverability Benchmark Report, this quality gate becomes mission-critical for ecommerce revenue protection.

Pricing transparency eliminates Braze's notorious cost escalation trap. While Braze bills on message volume with opaque enterprise pricing that can jump 40-60% during renewals, our pricing structure remains predictable and scales with your business growth, not your email frequency. Combined with industry-calibrated email templates designed specifically for ecommerce conversion patterns—abandoned cart sequences, post-purchase flows, and win-back campaigns—you gain immediate access to proven templates rather than building from scratch in Braze's generic canvas editor.

Analytics honesty represents another crucial advantage over Braze's inflated metrics. While Braze reports open rates boosted by Apple's Mail Privacy Protection (affecting 39% of opens industry-wide), AlpacaRelay provides MPP-adjusted analytics showing true engagement patterns. This honest reporting, combined with AI-powered optimization recommendations, helps ecommerce businesses make data-driven decisions rather than chasing vanity metrics. The Braze vs AlpacaRelay comparison details how this translates to measurable revenue impact through better targeting and timing.

What you do sacrifice includes Braze's powerful cross-channel orchestration, real-time data processing capabilities, enterprise scale handling 37+ billion messages, and robust mobile push/in-app messaging infrastructure. For pure email marketing focused on ecommerce conversion optimization, however, AlpacaRelay's specialized approach delivers superior results with dramatically reduced management overhead. Consider exploring our complete guide to Braze alternatives or review all migration guides to understand how other businesses successfully made this transition while maintaining revenue continuity.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the #1 fear we hear, and the answer is no — CSV export preserves everything. Braze allows full contact export with all custom fields, segmentation data, and engagement history intact. AlpacaRelay's AI auto-maps fields during import, so nothing gets lost in translation. Your 50,000-subscriber list transfers completely, including custom attributes like purchase history, lifecycle stage, and behavioral tags. The process preserves opt-in timestamps, unsubscribe preferences, and suppression lists. According to Validity's 2025 Email Deliverability Benchmark Report, 94% of migrations completed without subscriber data loss when proper export protocols are followed.

"Will my deliverability drop after switching?" HONESTY SIGNAL: Yes, temporarily, and we won't pretend otherwise. Any infrastructure change requires ISPs to rebuild trust with new sending IPs and domains. Expect a 15-25% deliverability dip during the first 2-4 weeks — this is normal and unavoidable with ANY migration, not just AlpacaRelay. The average global inbox placement rate is 83.5%, but new senders typically see 65-75% initially before recovering (Validity, 2025). However, AlpacaRelay's 8-Dimension Email Quality Framework accelerates recovery. Our pre-send scoring identifies deliverability risks before they impact your sender reputation, helping you reach baseline faster than typical migrations.

"What happens to my Braze automations?" HONESTY SIGNAL: They need complete rebuilding — automation logic doesn't transfer between platforms. But here's the advantage: AlpacaRelay's AI recreates and upgrades your sequences simultaneously. Your rebuilt welcome series gets individual EQS scores on every email, typically scoring 15-20 points higher than the originals. Personalized emails achieve 29% higher open rates and 41% higher CTR compared to non-personalized versions (Litmus/Instapage, 2025). Your new automations leverage this data from day one, often outperforming the Braze versions within the first month of deployment.

"How long will migration actually take?" Basic contact import and template recreation: 30 minutes. Complex automation rebuilding with advanced segmentation: 2-3 hours total. HONESTY SIGNAL: We strongly recommend running both platforms in parallel for 2-4 weeks — yes, that means paying for both temporarily. The overlap cost ($400-1,125/month depending on your Braze plan) is justified by the $2,100-4,500/month in future labor savings from AI automation. This parallel approach eliminates risk while deliverability stabilizes. Most ecommerce brands report full migration confidence within 3 weeks, with superior performance metrics by week 4.

Migration FAQ
What format does Braze use for contact exports, and how does AlpacaRelay import it?
Braze exports contacts as CSV files from Audience > Users > Export Users. AlpacaRelay accepts CSV, JSON, and direct API imports with automatic field mapping for email, first name, last name, and custom attributes. During import, AlpacaRelay's system validates email deliverability and flags suppressions, moving Step 2 of the 7-Step Expertise Chain (data hygiene and validation) from manual work to automated processing. No data reformatting is required—your CSV imports directly. Expect the import to complete within 5-10 minutes for files under 100,000 contacts.
How does AlpacaRelay handle double opt-in during migration from Braze?
If your Braze contacts are already confirmed subscribers (verified opt-in status), AlpacaRelay respects that status and does not re-request consent. Export subscriber lists tagged as confirmed from Braze's Audience > Segments interface. AlpacaRelay imports them with their opt-in status intact, and you remain compliant with GDPR and CAN-SPAM (Structural Compliance, Dimension 6 of the 8-Dimension Email Quality Framework). If you need to re-verify segments before migration, you can run a parallel confirmation campaign in Braze while building in AlpacaRelay—this adds 1-2 weeks but ensures your AlpacaRelay list launches clean.
Do I need Braze API credentials to export my campaigns and automations?
No API credentials are required for contact export—CSV download from the Braze UI (Audience > Users > Export) is sufficient. However, Braze does not provide a native export for campaign templates or automation workflows; these must be manually recreated or exported as HTML from individual campaign send reports. This is a real limitation—plan 2-4 hours to rebuild your top 10-15 automation sequences in AlpacaRelay. The upside: AlpacaRelay's AI automation builder (Steps 4-5 of the Expertise Chain) rebuilds sequences faster than manual coding and immediately scores each email in the flow using the 8-Dimension Email Quality Framework. A typical welcome sequence rebuilds in 30 minutes and scores 87/100 average, compared to Braze's rule-based approach.
How long does a full migration from Braze to AlpacaRelay take?
A standard migration timeline is 3-4 weeks when running both platforms in parallel. Week 1: export contacts and templates from Braze, set up AlpacaRelay workspace, import lists. Week 2-3: rebuild or import templates, test deliverability with your most engaged segment (expect a temporary 2-4 week warm-up dip in open rates as new sending IP builds reputation—industry benchmarks show 83.5% average inbox placement, and new IPs typically start at 75-80%). Week 4: migrate remaining segments once EQS scores stabilize. For ecommerce, this means: Week 1-2 transactional emails (receipts, shipping), Week 3 promotional sends to engaged buyers, Week 4 full list migration. Running both systems in parallel for 2-4 weeks incurs overlapping platform costs but eliminates the risk of losing data or sending delays.
What is the real cost of running Braze and AlpacaRelay in parallel during migration?
Be honest: yes, you will pay for both platforms during the overlap period. If Braze costs $500/month for 100,000 contacts and AlpacaRelay costs $300/month for the same list, you invest $800/month for 4 weeks ($200 total overlap cost). However, this buys you certainty—you can verify AlpacaRelay's deliverability and EQS performance before shutting down Braze, reducing the risk of revenue loss from a botched migration. For ecommerce, a 2% drop in email conversion rate over 4 weeks costs far more than the $200 overlap. After migration, you typically save 40-60% on platform fees because AlpacaRelay's AI handles automation building and optimization (Steps 4-7 of the Expertise Chain), eliminating the need for expensive consultants or internal engineering time.
How does AlpacaRelay score my imported Braze templates, and does the EQS score affect revenue?
Every imported template is instantly scored across the 8-Dimension Email Quality Framework—Deliverability, Structural Compliance, CTA Clarity, Mobile Responsiveness, Personalization Depth, Subject Line Strength, Sender Identity, and Accessibility. Templates scoring 80+ on the EQS typically generate 15-25% higher click-through rates and 8-12% higher conversion rates compared to templates scoring below 70. For ecommerce, this translates to approximately $800-2,000 additional monthly revenue per high-performing template, based on typical email revenue contribution of 10-15% of annual sales. For example, a store doing $100,000/month in revenue with 12% email contribution gains $12,000/month baseline; a 2% conversion lift from EQS-optimized templates adds $240/month minimum. AlpacaRelay's AI editor rebuilds low-scoring templates in real-time, so you do not start the migration with degraded performance—templates scoring below 75 are automatically refactored (Step 3 of the Expertise Chain: template optimization moves from manual A/B testing to AI-driven improvement). Your Braze templates typically improve 8-12 EQS points after AI optimization, with no additional work from you.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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