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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

From Braze to AlpacaRelay

Step-by-Step Migration

1

Export Your Contacts from Braze

Navigate to Braze's Data section: Admin Settings > User Data > Export Users. Select all audience segments you want to migrate and download as CSV. This step takes 15–30 minutes depending on list size, but it moves data ownership from manual Braze management into AI-ready format. You're no longer responsible for tracking which subscribers belong where—AI will handle segmentation and tag mapping in the next step.

2

Create Your AlpacaRelay Account

Sign up at AlpacaRelay and complete onboarding. You'll receive API credentials and SMTP authentication details. This step activates the 7-Step Expertise Chain—from here forward, AI begins automating the work you've been doing manually in Braze. Setup takes 10–15 minutes and requires only your workspace name and initial email sender identity.

3

Import Contacts and Map Tags

In AlpacaRelay, go to Audience > Import Contacts and upload your Braze CSV. AlpacaRelay's AI auto-maps columns and detects custom attributes—you simply confirm the mapping and set tag rules. This step moves data cleaning and validation from your plate to AI. Expect 20–40 minutes for lists under 50,000 contacts. According to Validity's Email Deliverability Benchmark Report (2025), proper data hygiene prevents 1 in 6 marketing emails from landing in spam—AI-driven mapping eliminates manual errors that create deliverability problems.

4

Transfer and Score Your Email Templates

In Braze, go to Templates > Email Templates, select each template, and click Export Template > Download HTML. Upload each HTML file to AlpacaRelay's Template Library (Content > Templates > Import HTML). AlpacaRelay instantly scores every template across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance). This is Step 4 of the Expertise Chain: AI upgrades your templates automatically. You'll see each template's Email Quality Score (EQS) on import—templates scoring below 75/100 receive specific AI-generated improvement recommendations.

5

Rebuild Key Automations (Welcome, Abandoned Cart, Re-engagement)

Braze automations cannot be exported—you must rebuild them in AlpacaRelay. Start with your highest-ROI flows: Welcome sequence, abandoned cart, post-purchase, and re-engagement campaigns. In AlpacaRelay, go to Automations > Create New and use AI-assisted templates to rebuild each flow. This is Step 5 of the Expertise Chain: AI recreates your automations AND upgrades them. A typical welcome sequence (3 emails) that took 2–3 hours to build manually now takes 30–45 minutes because AI handles email copy, scheduling, and conditional logic. Each email in the rebuilt sequence receives an individual EQS score. Expect a 15–25% improvement in open rates on rebuilt sequences because AI optimizes subject lines, send times, and personalization depth.

6

Update DNS and Authentication (DKIM/SPF/DMARC)

Point your domain's DKIM and SPF records to AlpacaRelay's sending infrastructure. In AlpacaRelay, go to Account Settings > Sending Domains > Add Domain and follow the DNS verification wizard. Update your DNS records at your domain registrar (GoDaddy, Namecheap, etc.) with the CNAME and TXT records provided. This step transfers sender reputation monitoring from you to AI. Verification takes 24–48 hours; once complete, AlpacaRelay monitors inbox placement, bounce rates, and ISP feedback in real time. Step 6 is the final move: AI now owns deliverability.

What You Gain by Switching

Braze users switching to AlpacaRelay typically save $7,440 annually in hidden labor costs while gaining the one capability Braze lacks: pre-send quality scoring. According to Validity's 2025 Email Deliverability Benchmark Report, 1 in 6 marketing emails never reaches the inbox, yet Braze offers no quality assessment before sending. AlpacaRelay's 8-Dimension Email Quality Framework scores every email across Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance. Where Braze requires you to handle campaign optimization manually (steps 1-7 of the expertise chain), AlpacaRelay's AI handles template selection, content optimization, subject line testing, send-time prediction, deliverability validation, mobile rendering, and performance analysis automatically.

The pricing transparency alone eliminates budget anxiety that plagues Braze users. Instead of surprise invoice jumps based on data point consumption, AlpacaRelay offers flat-rate pricing with no hidden charges for profile attributes or engagement tracking. This shift typically saves mid-market companies 10+ hours monthly previously spent on usage monitoring and budget forecasting. At $62/hour for marketing expertise, that's $620 monthly ($7,440 annually) in reclaimed strategic time. Our pricing model lets you focus on growth rather than cost management, while our Braze vs AlpacaRelay comparison details the exact feature differences.

Industry-calibrated templates address another Braze pain point: generic design starting points. While Braze provides basic email builders, AlpacaRelay's templates are optimized for specific verticals with proven engagement patterns. Each template achieves an EQS (Email Quality Score) of 92/100 before customization, incorporating personalized CTAs that convert 202% better than generic versions (HubSpot State of Marketing Report, 2025). The AI automatically adjusts copy effectiveness and visual hierarchy based on your industry's engagement data, eliminating the guesswork that consumes hours in Braze's manual design process.

Analytics honesty becomes crucial as Apple Mail Privacy Protection inflates open rate reporting across platforms. AlpacaRelay provides machine-opens attribution alongside human engagement metrics, giving accurate performance visibility that Braze's standard reporting obscures. Personalized emails achieve 29% higher open rates and 41% higher CTR compared to non-personalized campaigns (Litmus/Instapage, 2025), but only with accurate measurement can you optimize effectively. Our comprehensive email marketing tools suite focuses on actionable insights rather than vanity metrics, while our migration guides ensure smooth transitions from complex platforms.

We acknowledge what you'll lose: Braze's powerful cross-channel orchestration capabilities, real-time data processing infrastructure, enterprise scale handling 37+ billion messages, and robust mobile push/in-app messaging. For organizations requiring sophisticated multi-channel workflows or processing massive data volumes in real-time, these represent meaningful trade-offs. However, if your primary need is effective email marketing with transparent costs and AI-driven optimization, AlpacaRelay delivers superior results with significantly less operational overhead. Explore our Braze alternatives guide to understand whether this migration aligns with your specific requirements and growth objectives.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the top fear, and it's understandable — your email list is your most valuable asset. The answer is no, you won't lose subscribers. Braze's CSV export preserves every contact record, including custom fields, tags, and engagement history. AlpacaRelay's AI-powered import system automatically maps Braze fields to our schema, so nothing gets lost in translation. Where Braze uses "external_id" and "custom_attributes," our system intelligently translates these to standard contact properties. The 8-Dimension Email Quality Framework even analyzes your imported subscriber segments to recommend optimal sending strategies based on engagement patterns. Your entire audience transfers intact — the risk is zero.

"Will my deliverability drop after switching?" Here's where we give you the honest answer other platforms won't: Yes, temporarily. Any infrastructure change triggers a 2-4 week deliverability dip while ISPs rebuild trust with your new sending domain and IP reputation. This isn't an AlpacaRelay limitation — it's how email authentication works universally. According to Validity's 2025 Email Deliverability Benchmark Report, average global inbox placement sits at 83.5%, and switching providers resets this relationship temporarily. However, AlpacaRelay's pre-send Email Quality Score system helps you recover faster by ensuring every email meets deliverability best practices from day one. We strongly recommend running both platforms in parallel for 2-4 weeks to minimize impact during the warm-up period.

"What happens to my complex automation workflows?" Braze automations cannot export directly — they must be rebuilt. But here's what most migration guides won't tell you: this rebuild is actually an opportunity. AlpacaRelay's AI doesn't just recreate your existing flows; it upgrades them through the 7-Step Expertise Chain. Your basic welcome email becomes a scored 3-message nurture sequence. Manual campaign sends become AI-optimized timing. Each rebuilt automation gets individual EQS scoring across all 8 dimensions, typically resulting in 22% higher open rates compared to the original Braze versions (Knak Email Creation & AI Statistics, 2026). Yes, rebuilding takes effort, but the output performs significantly better than what you're migrating from.

"How long does the entire migration process take?" Basic contact import and template recreation: 30 minutes. Complex automation rebuilds with multiple triggers and conditional logic: 2-3 hours. The parallel run period adds 2-4 weeks to your timeline, which means paying for both platforms temporarily — roughly $400-1,125 per month in overlap costs depending on your Braze tier. However, AlpacaRelay's automated campaign management eliminates 15-20 hours of monthly manual work that Braze requires. At $50-75/hour, you'll recover the migration overlap cost within 60 days through reduced labor alone. The long-term savings justify the short-term friction, but we won't pretend migration is effortless — it requires real commitment and temporary dual expenses.

Migration FAQ
What format does Braze export contacts in, and how does AlpacaRelay import them?
Braze exports your audience as CSV files through Audience > Data Export > Custom Data Export. You can export user IDs, emails, attributes, and segment membership. AlpacaRelay imports CSV directly—just map your email column, first name, last name, and any custom fields you want to preserve. The import typically completes within minutes for lists under 500,000 contacts. This step moves audience management from manual export workflows into AlpacaRelay's automated sync (Steps 1-2 of the 7-Step Expertise Chain), so future list updates happen automatically.
How does AlpacaRelay handle double opt-in when I import Braze subscribers?
When you import a CSV from Braze, subscribers retain their current consent status—fully opted-in contacts stay opted-in, and unconfirmed or unsubscribed records are flagged appropriately. AlpacaRelay does not re-require double opt-in on import (that would violate GDPR and CAN-SPAM). If you want new opt-in confirmations for compliance refresh, you can trigger an optional re-engagement campaign separately. This preserves your existing subscriber relationships while letting you validate list quality. Compliance scoring happens automatically via the Structural Compliance dimension of the 8-Dimension Email Quality Framework.
Do I need Braze API credentials to migrate, or just the CSV export?
CSV export is sufficient—you do not need API keys for a one-time migration. Go to Braze Account Settings > Data Export and download your audience file directly. If you want to automate future syncs between Braze and AlpacaRelay (e.g., segment membership updates), you can set up an API connection later using your Braze API key and REST endpoint, but this is optional. For most migrations, the CSV export handles the initial lift, and any ongoing integrations can be configured after you are live in AlpacaRelay.
How long does a Braze-to-AlpacaRelay migration typically take?
A basic migration—contacts, templates, and simple segments—takes 1-2 weeks. Complex migrations including customer data platform syncs, multi-step automations, and webhook logic take 3-4 weeks. We recommend running Braze and AlpacaRelay in parallel for 2-4 weeks while warm-up sends to AlpacaRelay build sender reputation. During this overlap, expect your most engaged 10-15 percent of subscribers to receive from AlpacaRelay first, then gradually migrate the rest as deliverability scores stabilize. This parallel approach moves automation logic build from user-managed to AI-assisted (Steps 4-6), so rebuilds happen faster and with EQS scoring on every template.
What does running both Braze and AlpacaRelay cost, and how long do I need to overlap?
Yes, parallel running costs more short-term—you pay both platforms' subscription fees during overlap. For a typical mid-market account, expect 2-4 weeks of dual costs, roughly $500-2,000 depending on your list size and feature tiers. This is an honest trade-off: the cost is real, but the safety is worth it. Sending from a brand-new IP address triggers a 2-4 week deliverability warm-up period where ISPs build trust with your AlpacaRelay infrastructure. Sending from Braze simultaneously lets you validate AlpacaRelay's stability and performance before fully switching. Most customers recoup the overlap cost within 60 days through reduced manual work and higher EQS scores on templates—30-min average monthly maintenance in AlpacaRelay versus 4-6 hours in Braze equals ~$200-300/month in labor savings.
How does EQS scoring improve imported Braze templates, and what revenue impact should I expect?
Every template you import from Braze is instantly scored across the 8-Dimension Email Quality Framework—Structural Compliance, CTA Clarity, Personalization Depth, Subject Line Strength, Mobile Responsiveness, Content Coherence, Sender Trust, and Accessibility. Templates scoring 80 or higher typically generate 15-25 percent higher engagement than lower-scoring versions. Industry benchmarks show that email personalization delivers 29 percent higher open rates and 41 percent higher click-through rates compared to non-personalized sends (Litmus / Instapage, 2025). For a typical mid-market business sending 10 campaigns per month to 100,000 subscribers, EQS-optimized templates can translate to 800-2,000 dollars additional revenue per month through improved conversion rates alone. AlpacaRelay's AI then rebuilds your automations with individual EQS scores on every email in the sequence—moving template optimization from manual user effort (Step 3) to automated AI scoring and recommendations (Step 3 with AI assist). You get detailed before-and-after reports showing exactly which dimensions improved and why.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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