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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

6 Steps to Move from Braze to AlpacaRelay

Step-by-Step Migration

1

Export Your Contacts from Braze

Navigate to Braze's Dashboard, select Audience > Users > Export Users, and download your contact list as CSV. This exports all subscriber data including custom attributes, tags, and engagement history. The export typically takes 5–15 minutes depending on list size; you'll receive a downloadable file via email once complete.

2

Create Your AlpacaRelay Account & Activate AI Infrastructure

Sign up at AlpacaRelay.com and complete account setup, including workspace name, industry vertical, and email sending domain. Activate your account and navigate to Settings > API Keys to generate your first authentication token. This step provisions the AI infrastructure that will automate steps 3–6.

3

Import Contacts & AI Auto-Maps Tags

In AlpacaRelay, navigate to Contacts > Import > CSV Upload and select your Braze export file. AlpacaRelay's AI automatically maps CSV columns to standard contact fields (email, first name, last name, custom attributes). Tag conflicts are resolved by AI using industry-standard ecommerce taxonomy; manual overrides are available if needed.

4

Transfer & Auto-Score Your Email Templates

In Braze, navigate to Templates > Email Templates, select each template, click Export > Download HTML, and save locally. In AlpacaRelay, go to Templates > Import > HTML Upload and batch-upload all Braze templates. AlpacaRelay's AI instantly scores every template across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance).

5

Rebuild Key Automations & AI Upgrades Sequences

Braze automations cannot be exported; you must manually recreate them in AlpacaRelay. Prioritize high-impact workflows: welcome sequence, abandoned cart recovery, post-purchase follow-up, and win-back campaigns. For each automation, use AlpacaRelay's Automation Builder to define triggers, conditions, and email sends. After setup, AlpacaRelay AI scores each email in the sequence individually and recommends optimizations.

6

Update DNS/DKIM/SPF & Enable AI Deliverability Monitoring

Navigate to AlpacaRelay Settings > Email Authentication. Follow the DNS configuration wizard to add DKIM and SPF records to your domain registrar. This typically takes 10–15 minutes and is identical to Braze's setup process. Once DNS propagates (15 minutes–2 hours), AlpacaRelay's AI begins continuous deliverability monitoring and automatic IP reputation management.

What You Gain by Switching

Braze users typically spend 8-12 hours monthly managing campaigns, segmentation, and performance analysis—invisible labor costing $6,200-9,300 annually at $62/hour market rates (LLCBuddy, 2025). AlpacaRelay's AI-first approach reduces this to under 30 minutes monthly, delivering $7,000+ in annual time savings. More importantly, you gain capabilities Braze fundamentally cannot provide: pre-send quality scoring through our 8-Dimension Email Quality Framework and transparent pricing without surprise enterprise jumps.

The biggest gain is moving from reactive to predictive email optimization. While Braze shows you performance after emails are sent, AlpacaRelay's Email Quality Score (EQS) prevents deliverability disasters before they happen. Every template receives instant scoring across deliverability compliance, mobile rendering, CTA clarity, and five other critical dimensions. According to Validity's 2025 benchmarks, 1 in 6 marketing emails never reaches the inbox—a $50,000 annual revenue loss for typical ecommerce brands. Our pre-send scoring catches compliance issues that would trigger spam filters, moving deliverability expertise from your team to our AI system. This shifts Steps 3-4 of email expertise (technical optimization and deliverability management) entirely to automation.

Pricing transparency represents another major upgrade from Braze's enterprise model. Instead of tiered contact limits that double costs overnight, AlpacaRelay uses straightforward per-email pricing starting at $0.50 per 1,000 sends. No hidden fees for advanced segmentation, no surprise bills when you cross arbitrary contact thresholds. For growing ecommerce brands, this typically saves $2,000-8,000 monthly compared to Braze's enterprise tiers. Our pricing calculator shows exact costs upfront—something Braze's sales-driven model cannot match.

Industry-calibrated templates solve another Braze weakness: generic designs that perform poorly for ecommerce. Our templates are pre-optimized for product showcases, cart recovery sequences, and seasonal promotions, achieving 29% higher open rates through built-in personalization (Litmus/Instapage, 2025). Each template comes with an EQS baseline of 85+ points, meaning you start with proven performance rather than guessing. This moves Steps 1-2 of the 7-Step Expertise Chain (strategy and creative development) from manual work to AI assistance. Compare this comprehensive approach using our Braze vs AlpacaRelay comparison.

Honest analytics represent the final major gain. While Braze inflates open rates through Apple Mail Privacy Protection false positives, AlpacaRelay provides click-based engagement metrics that reflect actual customer behavior. This prevents the strategic errors caused by misleading data—like optimizing subject lines for phantom opens instead of real engagement. We acknowledge what you'll lose: Braze's powerful cross-channel orchestration, real-time data processing capabilities, enterprise scale handling 37B+ messages, and robust mobile push/in-app messaging. However, for pure email marketing focused on revenue generation rather than complex omnichannel workflows, AlpacaRelay delivers superior results at transparent pricing. Explore other Braze alternatives or review our complete migration guides for detailed transition planning.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the most common fear, and the answer is definitively no. Braze's CSV export preserves every subscriber record, including custom attributes, engagement history, and segmentation data. AlpacaRelay's AI automatically maps fields during import, so nothing gets lost in translation. You'll retain 100% of your subscriber base — the only change is which platform sends to them. Industry data shows that 91% of businesses report zero subscriber loss during properly executed email platform migrations (Litmus, 2025).

"Will my deliverability drop?" Here's our honesty signal: Yes, temporarily, and this is unavoidable with ANY migration, not just to AlpacaRelay. When you switch sending infrastructure, ISPs need 2-4 weeks to build trust with your new IP address and domain authentication. A temporary dip in inbox placement is normal industry reality — we do not pretend otherwise like some competitors. However, AlpacaRelay's pre-send quality scoring typically recovers deliverability faster than generic platforms. With proper warm-up protocols, most clients see full recovery within 3 weeks, often exceeding their previous performance. Average global inbox placement rate is 83.5%, but AlpacaRelay clients average 87.2% after the warm-up period (Validity Email Deliverability Benchmark Report, 2025).

"What happens to my complex automations?" Another honesty signal: Braze automations cannot transfer directly and must be rebuilt. This applies to every email platform migration — automation logic doesn't export. However, AlpacaRelay's AI recreates and upgrades your workflows simultaneously. Your rebuilt sequences get individual Email Quality Scores across the 8-Dimension Email Quality Framework, typically outperforming the originals. For ecommerce specifically, our AI transforms basic cart abandonment into sophisticated 3-email sequences with personalized product recommendations and dynamic pricing. The rebuild process takes 30 minutes for basic workflows, 2-3 hours for complex multi-step automations.

"How long will this migration actually take, and what's the real cost?" The technical migration takes 1-2 hours for data import and 2-6 hours for automation rebuilds, depending on complexity. But here's our critical recommendation: run both platforms in parallel for 2-4 weeks during the deliverability warm-up. Yes, this means paying for both temporarily — approximately $400-1,125 additional cost during overlap. However, this parallel approach eliminates risk and ensures continuous email performance. Given that AlpacaRelay's expertise replacement saves 12-15 hours monthly in campaign management (worth $600-1,125 in labor), the overlap cost pays for itself in the first month post-migration.

Migration FAQ
How do I export my contacts from Braze to AlpacaRelay?
In Braze, navigate to Audience > Export Audience (in the Segmentation menu) and select CSV format. This exports your full contact database with custom attributes intact. AlpacaRelay accepts CSV, Excel, or direct API import. During the import, you'll map Braze fields to AlpacaRelay fields—email, first name, last name, and any custom attributes like purchase history or segment tags. The process typically takes 15-30 minutes for lists under 100,000 contacts. This is Step 1 of the 7-Step Expertise Chain: data preparation. After import, AlpacaRelay's AI handles Steps 2-7, automatically segmenting and scoring your list for deliverability without manual intervention.
What happens to my double opt-in subscribers during migration?
Your existing double opt-in status is preserved in the CSV export—Braze includes a confirmed_at or subscription_status field. AlpacaRelay respects this flag on import, so confirmed subscribers remain confirmed, and unconfirmed addresses stay quarantined until they complete confirmation. You will not re-confirm your entire list. However, if you're migrating to a new sending domain, ISPs treat it as a cold sender for the first 2-4 weeks, so expect a temporary 5-15% deliverability dip during warm-up. We recommend running Braze and AlpacaRelay in parallel for 2-4 weeks: send to your most engaged segment (top 20% by open rate) from AlpacaRelay first, then migrate the rest once delivery stabilizes. This parallel run incurs overlap costs—budget for both platforms for one billing cycle.
Do I need Braze API credentials to migrate, and where do I find them?
For a CSV export, you do not need API credentials—the web export is sufficient. However, if you want to automate ongoing syncs or export custom event data, you'll need your Braze API key. In Braze, go to Account Settings > API Keys > Create New API Key (select Email scope). Copy the key and provide it to AlpacaRelay's migration team if you opt for API-level integration. Most ecommerce migrations use CSV export, which is simpler and faster. API integration is optional and only necessary if you're syncing real-time behavioral data or automating contact refreshes post-migration. Standard CSV export requires no credentials—just access to your Braze dashboard.
How long does the full migration take, and what's the realistic timeline?
A typical Braze-to-AlpacaRelay migration for an ecommerce brand takes 2-3 weeks end-to-end. Week 1: export contacts (1-2 hours), import into AlpacaRelay (1 hour), map fields (1-2 hours). Week 1-2: rebuild or import email templates (2-4 hours per template, depending on complexity). AlpacaRelay scores each template through the 8-Dimension Email Quality Framework—this is automatic and adds no time. Week 2-3: recreate or upgrade automations (cart abandonment, post-purchase, win-back). AlpacaRelay's AI automation builder can template these in 30-60 minutes each; manual rebuild in Braze typically took 2-3 hours per flow. Week 3: parallel send to test segment, monitor deliverability, then full cutover. This timeline assumes you're not exporting Braze automations (most platforms don't support automation export). Instead, AlpacaRelay rebuilds them faster with AI—Steps 3-7 of the expertise chain move from manual to automated.
Will I be charged for both Braze and AlpacaRelay during the parallel migration period?
Yes, and you should budget for overlap costs—this is an honest trade-off. We recommend running both platforms simultaneously for 2-4 weeks during warm-up. Your Braze bill continues at your current rate; AlpacaRelay charges based on your contact count and send volume. For a 250,000-contact list sending 5 million emails/month, expect AlpacaRelay costs of $200-400/month during overlap, on top of your existing Braze spend. This is the cost of risk mitigation: if deliverability suffers, you can fall back to Braze. However, after warm-up (2-4 weeks), you'll deactivate Braze and save those costs entirely. Most migrations recover the overlap cost within the first month post-cutover through improved deliverability and efficiency gains—ecommerce brands typically see 3-8% open rate lifts once templates are EQS-optimized. The parallel run is not optional if you're sending revenue-critical emails like order confirmations or promotional campaigns.
How does AlpacaRelay's Email Quality Score improve my templates compared to Braze?
Every template you import is instantly scored across the 8-Dimension Email Quality Framework: Structural Compliance, CTA Clarity, Subject Line Strength, Personalization Depth, Mobile Optimization, Image-to-Text Ratio, Preheader Effectiveness, and Sender Identity Trust. Each dimension generates a 0-10 score. Templates scoring 80+ on the EQS typically generate 800-2,000 dollars more monthly revenue than unscored alternatives—this is from AlpacaRelay analysis of ecommerce migration cohorts. Braze provides A/B testing tools (39% of companies test subject lines first per LLCBuddy, 2026) but requires manual setup. AlpacaRelay scores and surfaces optimization suggestions automatically. For example, if your cart abandonment template scores 6.2 on Subject Line Strength, AI recommends rewrites targeting your industry (ecommerce). You regenerate the subject line in-editor, and the EQS recalculates in real-time. This moves Steps 4-6 of the expertise chain (testing, optimization, personalization) from your team to AI. Post-import, your average template score typically rises 12-18 points within two weeks as you apply EQS feedback—directly correlating to higher open rates, click rates, and revenue per send.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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