Migration Guide
Switch from Braze to AlpacaRelay
Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.
What Transfers from Braze
| From | To | Status |
|---|---|---|
| Contacts & lists | Contacts with all tags & segments — AI auto-maps fields and cleans duplicates | Full transfer |
| Email templates | Templates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performance | Full transfer |
| Automation workflows | AI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift) | Rebuild |
| Campaign history | Analytics archive (read-only) — AI analyzes historical performance to calibrate future sends | Partial |
| Audience segments | AI recreates segments from contact data and optimizes segment boundaries for revenue impact | Full transfer |
| Landing pages | Not transferred (use PageKiss) — AI focuses on email, where the highest ROI lives | Manual |
Move from manual management to AI-powered expertise
Step-by-Step Migration
Export Your Contacts from Braze
Navigate to Braze Dashboard > Audience > Users, then select All Users and click Export User Data (CSV format). This exports your entire contact list with all custom attributes and tags. You've been managing subscriber segmentation and tag maintenance manually—this step transfers that data ownership to AlpacaRelay's AI systems, which will auto-detect and optimize your segment structure. Expect 10–15 minutes for the export to process; download the file once the job completes.
Create Your AlpacaRelay Account
Visit alpacarelay.com and sign up for a new account. Select your workspace name, add your team members, and verify your email address. This activates the full 7-Step Expertise Chain: from this moment forward, every subsequent action leverages AI-powered automation and quality scoring. Your account is pre-configured with the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance), which will automatically evaluate every template and campaign you import or create.
Import Contacts with Tag Mapping
In AlpacaRelay, go to Audience > Import Contacts and upload your CSV export. The system will automatically detect and map your Braze custom attributes and tags to AlpacaRelay segments—AI eliminates the manual column-by-column mapping you previously did in Braze. Review the auto-detected mappings (typically 94–98% accurate), then confirm the import. AlpacaRelay's AI cleans duplicate records, validates email syntax, and flags compliance issues before any contact enters your database. This step moves data governance responsibility from you to the AI system.
Transfer & Score Your Email Templates
Export your Braze templates by navigating to Templates > select each template > Export as HTML. Import each HTML file into AlpacaRelay via Content > Import Template (drag-and-drop or paste HTML). Upon import, AlpacaRelay's AI instantly scores every template across the 8-Dimension Email Quality Framework and generates an Email Quality Score (EQS) for each. This replaces your manual template review process. You'll see specific improvement recommendations: subject line rewrite suggestions, CTA clarity flags, mobile rendering issues, personalization depth scores, and visual hierarchy analysis. Most imported templates see 15–40 point EQS increases after one round of AI recommendations.
Rebuild Key Automations (with AI Enhancement)
Braze automations cannot be exported; you'll rebuild welcome sequences, abandoned cart flows, post-purchase upsells, and re-engagement campaigns directly in AlpacaRelay. The critical difference: instead of building static sequences, you build once and AI upgrades continuously. Create your welcome sequence (typically 3–5 emails) in AlpacaRelay's Automation Builder. As you add each email, the AI scores it across the 8-Dimension Email Quality Framework in real-time. For example, a standard welcome sequence typically scores 72 EQS on import; after AI recommendations (subject line refinement, CTA optimization, personalization injection), the same sequence reaches 88–92 EQS. Abandoned cart flows you spent 2–3 hours configuring in Braze now take 30 minutes to rebuild, with AI handling send-time optimization, dynamic product recommendations, and fallback messaging.
Update DNS Records & Activate Sending
Point your DKIM, SPF, and DMARC records to AlpacaRelay's sending infrastructure. Go to Settings > Sender Authentication > Add Domain, copy the DKIM and SPF records provided, then paste them into your DNS provider (GoDaddy, Cloudflare, Route 53, etc.). Once DNS propagates (typically 2–24 hours), AlpacaRelay's AI begins monitoring deliverability, sender reputation, and engagement metrics automatically. This transfers all sender authentication and inbox placement monitoring from Braze to AlpacaRelay. Expect a 2–4 week warm-up period: ISPs rebuild trust with your new sending IP. Start with your most engaged subscriber segment (typically 10–15% of your list) and expand to full list once deliverability stabilizes at 90%+ inbox placement rate. AlpacaRelay's AI continuously adjusts sending patterns, authentication protocols, and list hygiene to maintain inbox placement above industry average (83.5% per Validity, 2025).
What You Gain by Switching
Braze users switching to AlpacaRelay reclaim an average of 10-12 hours per month previously lost to campaign optimization guesswork—time worth $620-900 monthly at standard marketing hourly rates. The core difference lies in AlpacaRelay's 8-Dimension Email Quality Framework, which scores every email across Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance before you hit send. While Braze provides powerful cross-channel orchestration, it lacks pre-send quality scoring—the one capability that prevents the endless cycle of 'send, analyze, adjust, repeat.' According to Knak's 2026 research, AI-generated subject lines increase open rates by up to 22%, with typical improvements of 5-10%—gains that compound when combined with quality-scored email structure.
Pricing transparency eliminates Braze's notorious cost escalation trap. Where Braze pricing jumps unpredictably as your data points multiply, AlpacaRelay's pricing remains linear and predictable. Marketing teams report savings of $2,000-8,000 annually by switching from Braze's complex MAU-based billing to AlpacaRelay's subscriber-count model. This shifts financial planning from reactive cost management to proactive budget allocation. The 7-Step Expertise Chain automates what previously required dedicated analysts: audience segmentation, send-time optimization, subject line generation, template selection, deliverability monitoring, performance analysis, and iterative improvement. Steps 1-7 move from your team's workload to AI execution.
Industry-calibrated templates address another Braze blind spot. While Braze offers generic templates, AlpacaRelay provides templates pre-optimized for specific verticals—real estate nurture sequences that reference property showings, SaaS onboarding flows that track feature adoption, retail cart recovery emails that highlight seasonal promotions. Each template arrives with an Email Quality Score (EQS) baseline, typically 85-92/100, eliminating the guesswork that consumes 3-5 hours monthly in template optimization. According to Litmus and Instapage 2025 data, personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions—improvements that AlpacaRelay's AI delivers automatically.
Analytics honesty separates AlpacaRelay from Braze's Apple Mail Privacy Protection-inflated metrics. While industry benchmarks show average global inbox placement rates of 83.5%, with 1 in 6 marketing emails never reaching the inbox (Validity, 2025), many platforms mask these realities. AlpacaRelay reports true engagement metrics, adjusting for iOS 15+ privacy changes that artificially inflate open rates. This prevents the false confidence that leads to deliverability degradation. However, switching means losing Braze's enterprise scale (37B+ messages), real-time data processing capabilities, and sophisticated mobile push/in-app messaging orchestration. For teams sending primarily email campaigns under 1M monthly messages, this trade-off typically saves $7,440-10,800 annually in both platform costs and invisible labor optimization. The Braze vs AlpacaRelay comparison details specific feature mapping, while our migration guides outline the 2-4 week parallel-run approach that maintains deliverability during the transition.
Common Migration Concerns (Addressed)
"Will I lose subscribers during the migration?" This is the top fear we hear, and the answer is reassuring: no. Braze's CSV export preserves every subscriber record, custom field, and tag. AlpacaRelay's AI automatically maps your existing fields to our system, so nothing gets lost in translation. Whether you have 10,000 or 10 million contacts, the data integrity remains intact. The 8-Dimension Email Quality Framework even analyzes your imported segments to identify which groups have the highest engagement potential, helping you prioritize your first sends on the new platform.
"Will my deliverability drop?" Here's where we practice radical honesty: yes, temporarily. A 2-4 week warm-up dip is normal and unavoidable with ANY migration between sending platforms. We do not pretend otherwise like some competitors do. ISPs need time to build trust with AlpacaRelay's infrastructure, regardless of your previous sender reputation. However, the Email Quality Score (EQS) system accelerates recovery by ensuring every email meets deliverability best practices from day one. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate is 83.5%, with 1 in 6 marketing emails never reaching the inbox. Our quality-first approach typically achieves 90%+ placement rates within 4 weeks of proper warm-up.
"What happens to my automations?" Another honest answer: they need rebuilding. Braze's Journey Builder automations cannot export directly to any platform. But here's the upgrade opportunity: AlpacaRelay's AI recreates and enhances your sequences simultaneously. Your rebuilt welcome series, cart abandonment, and lifecycle campaigns get individual EQS scores on every email. Personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions (Litmus/Instapage, 2025). The AI ensures your new automations leverage this personalization depth from the start, typically outperforming your original Braze sequences within the first month.
"How long will this migration take?" Basic setup requires about 30 minutes for contact import and template recreation. Complex automations with multiple decision points need 2-3 hours of rebuilding time. Here's our critical recommendation: run both platforms in parallel for 2-4 weeks. Yes, that means paying for both temporarily, but the overlap cost is justified by risk mitigation and performance validation. Given that email marketing automation typically saves $400-1,125 per month in manual labor costs, the temporary dual-platform expense pays for itself through reduced migration risk and faster optimization.
Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor
Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.
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