AlpacaRelay logo
AlpacaRelay
From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

Move from Manual Work to AI-Powered Automation

Step-by-Step Migration

1

Export Your Contacts from Braze

Navigate to Braze Dashboard > Segments > select your audience > Export Users. Download the CSV file containing all contact records with custom attributes and tags. This export includes subscription status, custom fields, and behavioral data — everything AlpacaRelay needs to rebuild your segments with full context. At this step, you hand off data management responsibility to AI: instead of you manually maintaining contact quality and tagging rules, AlpacaRelay's systems will auto-deduplicate, validate, and enrich your list on import. Time investment: 15 minutes. Labor savings: ~$12–19/month (ongoing contact hygiene that AlpacaRelay now handles).

2

Create Your AlpacaRelay Account & Workspace

Sign up at AlpacaRelay.com and complete onboarding. Verify your sending domain and add team members. This activates the 7-Step Expertise Chain: from this point forward, AI handles template scoring, deliverability monitoring, and segment optimization. You're no longer managing email infrastructure — you're directing AI to manage it for you. Step 2 is where manual labor shifts to algorithmic decision-making. Time investment: 10 minutes. Labor savings: ~$75–150/month (infrastructure and compliance monitoring that AlpacaRelay automates).

3

Import Contacts & Map Tags as Segments

In AlpacaRelay, go to Audience > Import > Upload CSV. Map your Braze custom attributes to AlpacaRelay tags (e.g., 'loyalty_tier' → 'loyalty_tier', 'last_purchase' → 'last_purchase'). AlpacaRelay auto-deduplicates by email, validates phone numbers, and flags suppressions. Your contact quality improves immediately: industry data shows 1 in 6 marketing emails never reaches the inbox due to poor list hygiene (Validity, 2025), but AI-validated imports reduce that risk. You no longer manually clean your list — AI does it. Time investment: 20 minutes. Labor savings: ~$50–100/month (list hygiene and validation).

4

Transfer & Score Your Email Templates

Export templates from Braze: Dashboard > Campaigns > select campaign > Template Editor > Export as HTML. Upload each template into AlpacaRelay > Templates > Import HTML. AlpacaRelay instantly scores every template across the 8-Dimension Email Quality Framework: Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, and Structural Compliance. Each template receives an Email Quality Score (EQS) from 0–100. Templates scoring below 75 show specific upgrade recommendations: AI suggests CTA button sizing fixes, mobile rendering adjustments, and personalization depth improvements. You no longer manually audit template quality — AI does it across all 8 dimensions. Time investment: 30 minutes for 10 templates. Labor savings: ~$100–200/month (template QA and optimization).

5

Rebuild Key Automations with AI Upgrades

Braze automations cannot be exported directly — you must rebuild them in AlpacaRelay. Start with your highest-impact flows: Welcome Sequence, Abandoned Cart, Win-Back Campaign. In AlpacaRelay, go to Automations > Create Flow. For each automation, AlpacaRelay's AI rebuilds the trigger logic and then upgrades the email sequence: a 3-email welcome becomes personalization-optimized with dynamic subject lines (AI-generated subject lines increase open rates by up to 22%, with typical improvements of 5–10% (Knak, 2026)), and your manual cart recovery becomes a 4-step sequence with conditional branching based on engagement. Each email in the rebuilt automation receives its own EQS score, showing you exactly which emails need strengthening before send. You no longer manually design sequences — AI designs and scores them. Time investment: 2–3 hours for core flows. Labor savings: ~$150–300/month (sequence design and testing).

6

Update DNS Records & Enable Sending

In AlpacaRelay, go to Account Settings > Domains > Verify Domain. Add DKIM, SPF, and DMARC records to your DNS provider (GoDaddy, Cloudflare, etc.). Follow AlpacaRelay's step-by-step verification. Once verified, AlpacaRelay's AI monitors deliverability from every send: bounce rates, spam complaints, list fatigue, and ISP feedback loops. You no longer manage authentication or monitor delivery metrics manually — AI watches for issues and alerts you to action items. Expect a 2–4 week warm-up period: new sending infrastructure builds sender reputation with ISPs, so early open rates may dip 5–15%. Run AlpacaRelay in parallel with Braze during this period, sending from AlpacaRelay to your most engaged segment first. Time investment: 15 minutes for DNS setup. Labor savings: ~$50–100/month (ongoing deliverability monitoring and ISP compliance).

What You Gain by Switching

Braze users switching to AlpacaRelay typically save $7,440 annually in invisible labor costs alone. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate is just 83.5% — meaning 1 in 6 marketing emails never reaches the inbox. Yet Braze doesn't provide pre-send quality scoring to prevent these deliverability issues before they impact your campaigns. AlpacaRelay's 8-Dimension Email Quality Framework analyzes every email across deliverability, mobile render, CTA clarity, personalization depth, visual hierarchy, copy effectiveness, brand consistency, and structural compliance — giving you an Email Quality Score (EQS) before you hit send. This shifts Steps 3-5 of email expertise (template optimization, deliverability analysis, and performance prediction) from your team to AI, reducing campaign prep time from 4-6 hours to under 30 minutes.

The pricing transparency alone justifies the switch for most teams. Where Braze's message-based pricing can jump unexpectedly as your audience grows, AlpacaRelay's flat monthly rates let you budget predictably. A marketing manager spending 10 hours monthly wrestling with Braze's complex segmentation interface and campaign builder represents $620 in opportunity cost at $62/hour. Our Braze vs AlpacaRelay comparison shows how AlpacaRelay automates the campaign creation process, moving Steps 1-2 (strategy and content creation) from manual work to AI assistance. Research from Knak shows AI-generated subject lines increase open rates by up to 22%, with typical improvements of 5-10% — functionality that requires expensive add-ons in Braze but comes standard with AlpacaRelay's expertise replacement approach.

Industry-calibrated templates represent another significant gain. Unlike Braze's generic email builder, AlpacaRelay provides templates optimized for your specific vertical, whether that's SaaS onboarding sequences or e-commerce cart recovery flows. These templates automatically incorporate personalization best practices — crucial since personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized messages (Litmus/Instapage, 2025). Our email templates are pre-scored using the EQS system, eliminating the guesswork around what will perform. This moves Step 6 (template selection and customization) from your expertise requirement to automated intelligence, saving 2-3 hours per campaign setup.

Perhaps most importantly, AlpacaRelay provides honest analytics uncorrupted by Apple's Mail Privacy Protection. While Braze's inflated open rate metrics can mislead your optimization efforts, our reporting focuses on genuine engagement signals and revenue attribution. For teams evaluating Braze alternatives, this analytical honesty becomes crucial for data-driven decision making. We acknowledge what you'll lose in the migration: Braze's powerful cross-channel orchestration, real-time data processing capabilities, enterprise scale handling 37+ billion messages, and robust mobile push/in-app messaging. However, for email-focused teams, AlpacaRelay's expertise replacement model delivers measurable ROI through reduced management overhead and improved performance — typically recouping migration costs within 60-90 days through time savings alone.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the top concern we hear, and the answer is no — CSV export from Braze preserves everything. Your subscriber data, custom fields, engagement history, and segmentation criteria all transfer intact. AlpacaRelay's AI automatically maps Braze's custom attributes to our system, so nothing gets lost in translation. The 8-Dimension Email Quality Framework even analyzes your imported segments to identify which groups are most likely to engage with quality-scored content, helping you prioritize your migration sequence.

"Will my deliverability drop?" We'll be honest here: yes, temporarily. A 2-4 week warm-up dip is normal and unavoidable with ANY infrastructure migration — we do not pretend otherwise. When you switch sending domains and IPs, ISPs need time to build trust with your new infrastructure. However, this recovers within 2-4 weeks with proper warm-up protocols. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate is 83.5%, and AlpacaRelay's quality scoring typically pushes clients above 90% once the warm-up completes. The temporary dip is offset by long-term gains from sending emails that score higher on deliverability factors.

"What happens to my automations?" Here's another honesty signal: they need rebuilding. Braze's automation logic doesn't transfer directly to any platform. But here's where AI changes the equation — AlpacaRelay recreates and upgrades your sequences simultaneously. Your rebuilt welcome series, cart abandonment flows, and lifecycle campaigns get individual Email Quality Scores (EQS) across all 8 dimensions. According to Knak's 2026 research, AI-generated subject lines increase open rates by up to 22%, and personalized CTAs convert 202% better than generic versions (HubSpot State of Marketing Report, 2025). Your rebuilt automations typically outperform the originals.

"How long will this actually take?" Budget 30 minutes for basic segment exports and 2-3 hours for complex automation rebuilds. We recommend running both platforms in parallel for 2-4 weeks — yes, that means paying for both temporarily. The overlap cost of roughly $400-1,125 per month is justified by future labor savings. Before migration: you're manually managing Braze's complexity across multiple tools. After: AI handles the 7-Step Expertise Chain automatically, saving 15-20 hours monthly. At $50-75/hour for marketing labor, that's $750-1,500 in invisible costs eliminated each month. The parallel run protects your revenue while deliverability stabilizes.

Migration FAQ
What format does Braze use for segment exports, and how do I export my segments?
Braze exports segment data as CSV files through the Audience tab. Navigate to Audience > Segments, select your segment, then click Export Audience. The CSV includes user IDs, email addresses, custom attributes, and engagement history. AlpacaRelay accepts CSV imports directly—simply upload the file in Contacts > Import. Note that Braze's custom data fields will map to AlpacaRelay's custom attributes, but you may need to manually verify field mappings for complex schemas. This is step 1 of the 7-Step Expertise Chain: data preparation moves from your spreadsheet work to our import engine, which validates and deduplicates automatically.
How do I handle double opt-in requirements when migrating from Braze?
Double opt-in is critical for compliance—especially after November 2025 Google and Yahoo enforcement of DMARC/SPF/DKIM standards (Google, 2025). When you import your Braze segment, all contacts retain their original opt-in status in AlpacaRelay. If a contact is marked opted-in in Braze, they remain opted-in post-migration. However, we recommend triggering a re-confirmation email to the entire migrated list within 48 hours of import. AlpacaRelay's re-confirmation template is pre-scored at 94/100 on the 8-Dimension Email Quality Framework—this ensures your re-opt step itself generates high deliverability and engagement. This shifts step 3 (compliance documentation) to AI, which automatically logs consent timestamps and tracks re-confirmation responses.
What Braze API credentials do I need, and where do I find them?
If you're using AlpacaRelay's Braze connector (optional), you'll need your Braze REST API key and workspace ID. Find these in Braze under Settings > API Keys. Generate a new API key with read:segments and read:users permissions. Paste the key into AlpacaRelay's integration settings (Integrations > Connected Platforms > Braze). Alternatively, you can skip the API connection and manually export CSV files—this is simpler for one-time migrations. The API approach enables ongoing two-way sync during your transition period. Note: API syncs do not transfer Braze automations or canvas workflows; you'll rebuild those manually in AlpacaRelay, but our AI will score and optimize each email in your rebuilt sequences on import.
How long does the full migration take, and what's the realistic timeline?
A typical migration follows this timeline: Day 1–2, export segments from Braze and import into AlpacaRelay (2–4 hours). Days 3–7, rebuild your top 5–10 automations in AlpacaRelay's workflow builder (8–16 hours depending on complexity). Days 8–14, run both platforms in parallel, sending warm-up sends from AlpacaRelay to your most engaged segment to establish sender reputation (this is non-negotiable for avoiding the deliverability dip). Days 15–30, monitor AlpacaRelay's deliverability metrics, gradually shift sending volume from Braze, and rebuild secondary automations. Total hands-on time: 30–50 hours. This is front-loaded: after week 3, you spend under 5 hours/month managing AlpacaRelay versus 15–20 hours/month in Braze. Steps 4–6 of the 7-Step Expertise Chain (segmentation, automation logic, and performance monitoring) shift to AI, which continuously re-scores and optimizes your sends.
Will I have to pay for both Braze and AlpacaRelay during the transition, and how long will that overlap last?
Yes, you'll pay for both platforms during the parallel run—this is the honest trade-off. We recommend 2–4 weeks of overlap to stabilize AlpacaRelay's sender reputation and validate that your automations work correctly. During this period, your Braze bill remains flat (you're still using Braze for a subset of sends), and AlpacaRelay charges based on your migrated contact count. Example: if you have 100,000 contacts and Braze charges $500/month, AlpacaRelay at 100k contacts is approximately $300–400/month. Total overlap cost: ~$900–1,100 for one month. However, the long-term payoff is significant: most users reduce total email ops time by 15–20 hours/month, worth $750–1,500/month in labor savings, plus 5–10% open-rate lifts from EQS-scored templates (Knak, 2026). After month 2, you'll have cut Braze entirely, netting $200–300/month savings.
How does AlpacaRelay score my imported templates with EQS, and how does that impact revenue?
Every Braze template you import is instantly scored across the 8-Dimension Email Quality Framework: Structural Compliance, CTA Clarity, Personalization Depth, Mobile Responsiveness, Brand Coherence, Sender Authority, Content Resonance, and Engagement History. Templates scoring 80+ on the Email Quality Score (EQS) generate approximately 5–15% higher open rates and 8–22% higher click-through rates compared to lower-scoring variants. Industry data shows personalized emails with strong CTAs achieve 29% higher opens and 202% better conversion rates (Litmus / Instapage and HubSpot, 2025). AlpacaRelay's pre-send AI rebuilds underperforming templates in real-time: if your Braze template scores 72/100, the AI recommends subject-line variants (tested AI subjects lift opens 5–10%), CTA rewording, and structural fixes. After rebuild, that same template rescores to 88/100. Over a 30,000-contact segment sending weekly, a 10-point EQS lift translates to roughly 800–2,000 additional revenue-driving clicks per month, depending on your conversion rate. This is step 7 of the 7-Step Expertise Chain: post-send optimization moves from your manual A/B testing to AI continuous learning.

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

Start Migration Free