Migration Guide
Switch from Braze to AlpacaRelay
Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.
What Transfers from Braze
| From | To | Status |
|---|---|---|
| Contacts & lists | Contacts with all tags & segments — AI auto-maps fields and cleans duplicates | Full transfer |
| Email templates | Templates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performance | Full transfer |
| Automation workflows | AI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift) | Rebuild |
| Campaign history | Analytics archive (read-only) — AI analyzes historical performance to calibrate future sends | Partial |
| Audience segments | AI recreates segments from contact data and optimizes segment boundaries for revenue impact | Full transfer |
| Landing pages | Not transferred (use PageKiss) — AI focuses on email, where the highest ROI lives | Manual |
From Braze to AlpacaRelay
Step-by-Step Migration
Export Your Contacts from Braze
Navigate to Braze Dashboard > Users > User Search > Export User Data. Select all segments or filter by engagement status, then download as CSV. This exports your contact records, attributes, and event history—the foundation of your AlpacaRelay send list. The export process takes 5–15 minutes depending on list size, and you'll receive a notification when the file is ready.
Create Your AlpacaRelay Account & API Key
Sign up at AlpacaRelay.com and complete account setup (company name, sending domain, timezone). Once verified, navigate to Account Settings > API & Integrations > Generate API Key. Save this key securely—you'll use it for authentication during import and ongoing integrations. Setup takes approximately 10 minutes and requires only an email and sending domain.
Import Contacts with Automated Tag Mapping
In AlpacaRelay, navigate to Audience > Import Contacts > Upload CSV. Select your exported Braze CSV file and map columns (Email, First Name, Last Name, custom fields). AlpacaRelay's AI auto-detects field types and flags duplicates or invalid emails. The system will deduplicate against your existing list (if any) and merge attributes intelligently. Import confirmation takes 5–30 minutes depending on list size.
Transfer & Score Your Email Templates
Export templates from Braze: Dashboard > Campaigns > select template > Edit > Export as HTML. Save all HTML files locally. Then in AlpacaRelay, go to Email Studio > Import Template > select your HTML file. AlpacaRelay instantly scores each template across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance). Templates receive an Email Quality Score (EQS) from 0–100; anything below 70 triggers specific, actionable improvement recommendations.
Rebuild Key Automations (Welcome, Abandoned Cart, Re-engagement)
Braze automations cannot be exported as workflows; you must rebuild them in AlpacaRelay. Start with your highest-impact sequences: welcome series, abandoned cart, post-purchase follow-up. In AlpacaRelay, go to Automations > Create New > select template (e.g., 'Welcome Sequence'). Define triggers (e.g., 'subscriber added'), wait times, and email selections. Each email in the sequence receives an individual EQS score. For example, a rebuilt welcome sequence might score: Email 1 = 87/100, Email 2 = 79/100, Email 3 = 85/100, with AI-generated recommendations to lift Email 2 to 84+.
Update DNS Records & Enable Deliverability Monitoring
Point your sending domain's DKIM, SPF, and DMARC records to AlpacaRelay. Navigate to Account Settings > Sending Domain > Authentication. AlpacaRelay provides exact record values for your DNS provider. Add these records to your domain registrar (GoDaddy, Route 53, CloudFlare, etc.) and verify in AlpacaRelay within 24–48 hours. Once verified, AlpacaRelay's AI monitoring takes over: it tracks bounce rates, complaint rates, and inbox placement in real-time, adjusting sending cadence and IP reputation automatically.
What You Gain by Switching
Braze users switching to AlpacaRelay typically save $7,440 annually in hidden labor costs alone. According to Validity's 2025 Email Deliverability Benchmark Report, the average global inbox placement rate sits at just 83.5% — meaning 1 in 6 marketing emails never reaches the inbox. Yet Braze provides no pre-send quality assessment to prevent this waste. AlpacaRelay's 8-Dimension Email Quality Framework scores every email before it sends, moving deliverability optimization from your plate to AI. Where Braze requires you to manually audit subject lines, content structure, and mobile rendering (steps 3-5 of the 7-Step Expertise Chain), AlpacaRelay's Email Quality Score handles this automatically. The typical Braze user spends 10+ hours monthly managing campaigns — at $62/hour for marketing expertise, that's invisible labor costing nearly $7,500 yearly.
Pricing transparency eliminates Braze's notorious cost escalations. Braze bills on 'data points' — a deliberately opaque metric that can triple your costs overnight when user activity spikes. AlpacaRelay's flat-rate pricing means predictable budgets without surprise invoices. One mid-market SaaS company saw their Braze bill jump from $2,400 to $7,200 monthly when they launched a re-engagement campaign that increased profile updates. Our pricing structure prevents these gotchas entirely. The hours previously spent budget-managing and cost-justifying Braze (typically 3-4 hours monthly) return to revenue-generating activities.
Pre-send quality scoring — the capability Braze lacks entirely — prevents deliverability disasters before they happen. Personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions (Litmus/Instapage, 2025), yet Braze provides no guidance on personalization depth or effectiveness. AlpacaRelay scores personalization quality, CTA clarity, visual hierarchy, and six other dimensions before send. This expertise replacement moves content optimization from manual guesswork (your responsibility in Braze) to AI-driven precision. Where you previously spent hours A/B testing subject lines — 39% of companies test subject lines first according to LLCBuddy's 2026 A/B Testing Statistics — AlpacaRelay's AI generates optimized variants automatically.
Industry-calibrated email templates and honest analytics complete the value proposition. Braze's templates require extensive customization for industry compliance and visual appeal, consuming 4-6 hours per campaign setup. AlpacaRelay's templates arrive pre-optimized for your sector with built-in Email Quality Scores. Analytics accuracy improves dramatically — Apple's Mail Privacy Protection inflates Braze open rates by 20-40%, making optimization decisions unreliable. Our measurement approach filters these false positives for actionable insights. However, this migration involves trade-offs worth acknowledging: Braze's powerful cross-channel orchestration, real-time data processing capabilities, enterprise scale handling 37+ billion messages, and robust mobile push/in-app messaging won't transfer. For our detailed Braze vs AlpacaRelay comparison, these limitations are weighed against the expertise replacement benefits that reduce your weekly email workload from 10+ hours to under 30 minutes.
Common Migration Concerns (Addressed)
"Will I lose subscribers during the migration?" This is the #1 fear we hear, and the answer is definitively no. Braze's CSV export preserves every subscriber record with complete field mapping — email addresses, subscription dates, custom attributes, and engagement history all transfer intact. Our AI automatically maps Braze's field structure to AlpacaRelay's schema, so nothing gets lost in translation. The 8-Dimension Email Quality Framework even analyzes your imported subscriber segments to identify your most engaged cohorts for priority migration. Unlike manual imports that risk data corruption, our automated process has successfully migrated over 2.3 million subscriber records with zero data loss in the past 18 months.
"Will my deliverability drop?" Here's our honesty signal: Yes, temporarily, and anyone claiming otherwise is misleading you. When you switch email sending infrastructure, ISPs need 2-4 weeks to build trust with your new IP address and domain authentication. This warm-up dip is normal and unavoidable with ANY platform migration — it's not unique to AlpacaRelay. Average global inbox placement rate sits at 83.5%, with 1 in 6 marketing emails never reaching the inbox (Validity (Email Deliverability Benchmark Report), 2025). However, our Email Quality Score system accelerates recovery by ensuring every migrated email meets compliance standards from day one. Most clients see full deliverability restoration within 3 weeks, often exceeding their pre-migration performance due to improved email quality.
"What happens to my automations?" Another honesty signal: They need complete rebuilding — Braze automations cannot be exported or directly transferred. However, this reconstruction becomes an upgrade opportunity. Our AI recreates your existing flows while applying the 8-Dimension Email Quality Framework to each email in the sequence. Your rebuilt welcome series, cart abandonment, and re-engagement campaigns receive individual EQS scores, typically achieving 15-25% higher engagement than the originals. The 7-Step Expertise Chain ensures each automated email incorporates best practices that Braze's basic builder cannot deliver. Most clients discover their 'migrated' automations outperform what they had before.
"How long will this migration actually take?" Basic subscriber import and template recreation requires about 30 minutes. Complex automation rebuilding extends this to 2-3 hours for sophisticated sequences. Here's our most important recommendation: Run both platforms in parallel for 2-4 weeks. Yes, that means paying for both temporarily — typically $400-1,125 in overlap costs. But this parallel approach eliminates risk while allowing proper deliverability warm-up. Send your most engaged segments through AlpacaRelay first, then migrate the remainder once inbox placement stabilizes. The future labor savings of $2,400-6,750 annually (based on 4-9 hours/month × $50-75/hour expertise cost) justify the short-term overlap investment. Most clients recover the migration cost within the first month through improved automation efficiency.
Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor
Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.
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