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From Braze

Migration Guide

BrazeAlpacaRelay

Switch from Braze to AlpacaRelay

Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.

30 minutesEasy — no developer needed

What Transfers from Braze

FromToStatus
Contacts & listsContacts with all tags & segments — AI auto-maps fields and cleans duplicatesFull transfer
Email templatesTemplates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performanceFull transfer
Automation workflowsAI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift)Rebuild
Campaign historyAnalytics archive (read-only) — AI analyzes historical performance to calibrate future sendsPartial
Audience segmentsAI recreates segments from contact data and optimizes segment boundaries for revenue impactFull transfer
Landing pagesNot transferred (use PageKiss) — AI focuses on email, where the highest ROI livesManual

From Manual Work to AI-Powered Expertise

Step-by-Step Migration

1

Export Your Contacts from Braze

Log into your Braze account and navigate to <strong>Audience > User Export</strong>. Select your target segment (or export all users), choose CSV format, and download the file. This typically takes 5-10 minutes depending on list size. You're now handing off data stewardship to AlpacaRelay's AI—no more manual list hygiene on your side.

2

Create Your AlpacaRelay Account

Sign up at AlpacaRelay.io and complete onboarding. You'll set your organization name, email domain, and timezone. This activates the foundational layer of the 7-Step Expertise Chain—your AI infrastructure is now live. Once onboarded, you'll have access to the API key location (found under <strong>Account Settings > API Keys</strong>) and the import dashboard.

3

Import Contacts & Auto-Map Data

In AlpacaRelay, go to <strong>Contacts > Bulk Import > Upload CSV</strong>. Select your Braze export file and map columns (email, first name, custom fields). AlpacaRelay's AI automatically detects duplicate emails, validates phone numbers if present, and cleans malformed addresses—tasks that typically cost 2-3 hours of manual QA per campaign cycle. This step alone saves 3-4 hours per month.

4

Transfer & Score Your Email Templates

Export each template from Braze: open <strong>Templates > select template > Export > HTML</strong>. Download the HTML file for each template. In AlpacaRelay, go to <strong>Templates > Import > Upload HTML</strong>. As each template imports, AlpacaRelay's AI instantly scores it across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance). You'll see an Email Quality Score (EQS) of 0-100 for each template, with specific recommendations to improve.

5

Rebuild Automations with AI Upgrades

Braze automations (welcome sequences, abandoned cart, re-engagement flows) cannot be exported directly—you must rebuild them in AlpacaRelay. The good news: this is where AI does the heavy lifting. In AlpacaRelay, go to <strong>Automations > Create > Select Trigger</strong> (e.g., 'New Subscriber' for welcome). For each email in the sequence, paste in the template you imported in Step 4. AlpacaRelay's AI instantly rebuilds the logic, optimizes send times per subscriber behavior, and assigns EQS scores to every email in the flow. A typical welcome sequence (3-5 emails) that takes 45-60 minutes to build manually takes 15-20 minutes with AlpacaRelay's guided builder.

6

Update DNS & Authentication

Point your domain's DKIM and SPF records to AlpacaRelay's sending infrastructure. Log into your domain registrar (GoDaddy, Namecheap, etc.) and go to <strong>DNS Settings > MX Records</strong>. AlpacaRelay provides the exact records you need in <strong>Account Settings > Authentication</strong>. Add the SPF include and DKIM public key provided. Propagation typically takes 24-48 hours. Once live, AlpacaRelay's AI monitors deliverability continuously—ISP feedback loops, bounce classification, and IP reputation scoring are now automated on your behalf.

What You Gain by Switching

Braze users switching to AlpacaRelay consistently report saving 8-12 hours monthly on email operations — translating to $6,200-$9,300 annually at standard marketing hourly rates ($62/hour industry average). The primary driver isn't feature reduction; it's expertise replacement. Where Braze requires you to handle campaign strategy, template design, deliverability monitoring, and performance optimization manually, AlpacaRelay's 7-Step Expertise Chain automates these processes through AI. Your monthly time investment drops from 10+ hours managing campaigns to under 30 minutes reviewing AI-generated recommendations and approving sends.

The most significant gain is pre-send quality scoring — the one capability Braze fundamentally lacks. Every email gets evaluated through the 8-Dimension Email Quality Framework before deployment, catching deliverability issues, mobile render problems, and CTA clarity gaps that would otherwise tank your performance. Industry data shows that 39% of companies test subject lines first, yet Braze provides no systematic quality assessment (LLCBuddy (A/B Testing Statistics), 2026). AlpacaRelay's Email Quality Score (EQS) eliminates the guesswork, automatically optimizing across deliverability, mobile render, CTA clarity, personalization depth, visual hierarchy, copy effectiveness, brand consistency, and structural compliance. This systematic approach typically improves open rates by 5-10% within the first month, with AI-generated subject lines achieving up to 22% higher engagement (Knak (Email Creation & AI Statistics), 2026).

Pricing transparency represents another major shift. Braze's tiered messaging limits create unpredictable cost spikes — send 10% more emails and face a 40% price jump to the next tier. Our pricing structure eliminates surprise billing with clear per-contact rates regardless of send volume. For mid-market companies sending 50,000+ emails monthly, this typically reduces costs by 25-35% annually while providing superior template quality. Our industry-calibrated email templates come pre-scored at 85+ EQS, versus generic templates that often score in the 60s due to poor mobile optimization and weak CTAs.

Analytics honesty addresses a critical Braze weakness: inflated open rates due to Apple Mail Privacy Protection. Where Braze reports artificially high engagement (often 40-50% opens for campaigns actually achieving 25-30%), AlpacaRelay provides MPP-adjusted metrics showing true recipient behavior. This accuracy matters because personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions (Litmus / Instapage, 2025) — but only when measured correctly. Our Braze vs AlpacaRelay comparison details how honest reporting leads to better optimization decisions.

What you lose in this migration: Braze's powerful cross-channel orchestration across email, SMS, push, and in-app messaging; real-time data processing capabilities; enterprise scale handling 37+ billion messages monthly; and sophisticated customer journey mapping across multiple touchpoints. These are significant concessions. However, for businesses prioritizing email marketing excellence over multi-channel complexity, the expertise replacement model delivers measurable ROI. Check our Braze alternatives guide or explore all migration guides to understand if this trade-off aligns with your 2025 marketing priorities.

Common Migration Concerns (Addressed)

"Will I lose subscribers during the migration?" This is the most common fear, and it's understandable — your email list is your most valuable digital asset. The good news: CSV exports preserve everything. When you export your Braze contact database, all subscriber data transfers cleanly: email addresses, custom attributes, engagement history, and segment assignments. AlpacaRelay's AI automatically maps fields during import, so nothing gets lost in translation. Your 10,000-subscriber list remains a 10,000-subscriber list. The 8-Dimension Email Quality Framework even analyzes your imported segments to identify your most engaged audiences first, ensuring you prioritize the subscribers most likely to drive immediate results.

"Will my deliverability drop?" Here's where we give you the honest truth: Yes, temporarily. A 2-4 week warm-up dip is normal and unavoidable with ANY migration between sending platforms. ISPs need time to build trust with AlpacaRelay's infrastructure, just as they did when you first started with Braze. We do not pretend otherwise — anyone claiming 'seamless deliverability transfer' is misleading you. However, industry data shows that average global inbox placement rates recover to 83.5% within 2-4 weeks with proper warm-up protocols (Validity (Email Deliverability Benchmark Report), 2025). AlpacaRelay's pre-send quality scoring actually helps accelerate this recovery by ensuring every email meets technical compliance standards from day one.

"What happens to my automations?" Another honest answer: they need rebuilding. Braze's Canvas flows cannot export and import directly — this is true for virtually every migration between platforms. But here's what makes the rebuild worthwhile: AlpacaRelay's AI doesn't just recreate your automations, it upgrades them. Your rebuilt welcome sequence gets individual Email Quality Scores (EQS) for every message, typically scoring 15-25 points higher than the original. Your cart abandonment flow transforms from a basic 2-email sequence into a quality-optimized 3-email series that converts 202% better than generic versions (HubSpot (State of Marketing Report), 2025). The rebuild becomes an upgrade.

"How long will this take?" For basic migrations — contact imports and simple automations — expect about 30 minutes of active work. Complex multi-step Canvas flows with advanced segmentation require 2-3 hours to rebuild properly. Here's our strongest recommendation: run both platforms in parallel for 2-4 weeks. Yes, that means paying for both temporarily, roughly $400-1,125 extra depending on your Braze tier. But this parallel approach eliminates risk — send to your most engaged segments through AlpacaRelay first, while maintaining regular campaigns through Braze until deliverability stabilizes. The future labor savings of $50-75/hour in manual email work justifies the temporary overlap cost. Most clients save the parallel-run expense within their first month through reduced email management time alone.

Migration FAQ
What format does Braze export contacts in, and how does AlpacaRelay handle it?
Braze exports your contact list as CSV directly from Audience > Users > Export User Data. The export includes email, user ID, custom attributes, and subscription status. AlpacaRelay accepts CSV imports natively — simply map your Braze columns to AlpacaRelay fields during import. Double opt-in status and preference center choices transfer cleanly. This handles Step 1 of the 7-Step Expertise Chain (audience assembly) automatically, removing the manual data-cleansing work you'd normally do. Note: Braze's predictive churn scores and ML segments do not transfer — you'll rebuild segments in AlpacaRelay, but AI handles the logic.
Does AlpacaRelay require Braze API keys to migrate, or just CSV export?
CSV export is sufficient for contact migration — you do not need API keys. However, if you want to preserve Braze custom events or behavioral triggers during the transition, you'll need to document them manually or export your automation flows from Braze > Automation > select flow > Export. AlpacaRelay does not pull directly from Braze's API for security reasons. The manual documentation step (30-60 minutes for typical accounts) moves to AI during rebuild: you describe your old flows, and our AI recreates them with EQS scoring on every email in the sequence. This transitions Steps 2-4 (segmentation, personalization, automation design) from your hands to machine learning.
How long does the full migration typically take, and should I run both platforms in parallel?
A typical Braze-to-AlpacaRelay migration takes 2-4 weeks end-to-end: 1 week for export, setup, and template import; 2-3 weeks for deliverability warm-up and parallel testing. Yes, you should absolutely run both platforms in parallel for 2-4 weeks. Start by sending to your most engaged segment (top 20% by open rate) from AlpacaRelay while Braze handles the rest. Monitor AlpacaRelay's inbox placement for the first 7-10 days — expect a temporary 5-15% deliverability dip as ISPs build trust with your new sending IP (industry average: 83.5% inbox placement; initially you may see 70-78%). After 2-3 weeks, migrate your middle-engagement segment. This phased approach costs the price of both platforms during overlap — budget 2-4 weeks of double spend — but eliminates the risk of sudden volume drop destroying your sender reputation.
How does AlpacaRelay score my imported Braze templates with EQS, and does that translate to revenue?
Every template you import from Braze is instantly scored across the 8-Dimension Email Quality Framework — measuring CTA Clarity, Structural Compliance, Content Relevance, Personalization Depth, Subject Line Performance, Visual Hierarchy, Mobile Optimization, and Accessibility. Templates scoring EQS 80+ consistently generate 15-25% higher CTR and open rates compared to templates scoring below 70. In revenue terms: a template scoring EQS 85+ generates approximately $800-2,000 per month more in attributed conversions than a 65-scored template (based on AlpacaRelay customer benchmarks across retail, SaaS, and financial services). During import, low-scoring templates are flagged with specific dimension failures — you can rebuild them using our AI editor, which re-scores in real-time as you edit. This transitions Step 5 (template optimization) to AI, reducing your manual A/B testing cycles by 60-70%.
What happens to my Braze automations and customer journeys — do they migrate automatically?
Braze automations do not migrate automatically; they must be manually rebuilt in AlpacaRelay. However, this is actually an upgrade. Export your automation flows from Braze (Campaigns > Automation > select flow > View Flow Details > Screenshot or document triggers, delays, and conditions). Then use AlpacaRelay's AI automation builder to recreate them in 20-30 minutes per automation. The AI doesn't just replicate — it optimizes: it suggests EQS-scored emails, identifies missing nurture steps, and recommends triggered moments you weren't capturing. A typical 5-email welcome sequence rebuilds in 15 minutes with AI, plus 10 minutes of QA. This moves Steps 3-4 (automation sequencing and conditional logic) and Step 6 (performance optimization) from manual work to AI-assisted builds. Most customers find their rebuilt automations outperform the originals by 12-18% in conversion rate within the first month.
What happens to my double opt-in settings and preference center choices during migration?
Braze exports double opt-in status and preference data in the CSV — fields like opted_in_date, channel_subscription_status, and custom preference flags all transfer cleanly. During CSV import, map Braze's subscription status field to AlpacaRelay's equivalent, and all historical opt-in dates and preference choices preserve. Compliance dimensions (GDPR, CAN-SPAM, CASL) are maintained. However, if you have a custom preference center built in Braze, you'll need to recreate it in AlpacaRelay's preference management UI — typically 30-45 minutes for standard setups, or use our AI preference center builder to do it in 10 minutes. This transition moves Step 1 (audience assembly and compliance) from manual record-keeping to automated compliance tracking with EQS auditing. Note: after migration, run a Structural Compliance audit on your first send to confirm all historical compliance data scored correctly — non-compliant email traffic faces temporary and permanent rejections starting November 2025 enforcement per Google's updated sender requirements (Google, 2025).

Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor

Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.

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