Migration Guide
Switch from Braze to AlpacaRelay
Complete migration in under 30 minutes — saves ~$400-1,125/month in labor (8-15 hrs/month at $50-75/hr you currently spend managing Braze). Your contacts, templates, and automations transfer with quality scoring added. The 7-step expertise chain takes over from day one.
What Transfers from Braze
| From | To | Status |
|---|---|---|
| Contacts & lists | Contacts with all tags & segments — AI auto-maps fields and cleans duplicates | Full transfer |
| Email templates | Templates re-scored by EQS — AI identifies weak dimensions and suggests upgrades worth ~$200-600/month in improved performance | Full transfer |
| Automation workflows | AI recreates and upgrades sequences — welcome email becomes scored 3-email sequence, manual newsletter becomes AI-optimized, nonexistent cart recovery becomes one-click Tier 1 (~$800-2,000/month revenue lift) | Rebuild |
| Campaign history | Analytics archive (read-only) — AI analyzes historical performance to calibrate future sends | Partial |
| Audience segments | AI recreates segments from contact data and optimizes segment boundaries for revenue impact | Full transfer |
| Landing pages | Not transferred (use PageKiss) — AI focuses on email, where the highest ROI lives | Manual |
From Manual Work to AI-Powered Expertise
Step-by-Step Migration
Export Your Contacts from Braze
Log into your Braze account and navigate to <strong>Audience > User Export</strong>. Select your target segment (or export all users), choose CSV format, and download the file. This typically takes 5-10 minutes depending on list size. You're now handing off data stewardship to AlpacaRelay's AI—no more manual list hygiene on your side.
Create Your AlpacaRelay Account
Sign up at AlpacaRelay.io and complete onboarding. You'll set your organization name, email domain, and timezone. This activates the foundational layer of the 7-Step Expertise Chain—your AI infrastructure is now live. Once onboarded, you'll have access to the API key location (found under <strong>Account Settings > API Keys</strong>) and the import dashboard.
Import Contacts & Auto-Map Data
In AlpacaRelay, go to <strong>Contacts > Bulk Import > Upload CSV</strong>. Select your Braze export file and map columns (email, first name, custom fields). AlpacaRelay's AI automatically detects duplicate emails, validates phone numbers if present, and cleans malformed addresses—tasks that typically cost 2-3 hours of manual QA per campaign cycle. This step alone saves 3-4 hours per month.
Transfer & Score Your Email Templates
Export each template from Braze: open <strong>Templates > select template > Export > HTML</strong>. Download the HTML file for each template. In AlpacaRelay, go to <strong>Templates > Import > Upload HTML</strong>. As each template imports, AlpacaRelay's AI instantly scores it across the 8-Dimension Email Quality Framework (Deliverability, Mobile Render, CTA Clarity, Personalization Depth, Visual Hierarchy, Copy Effectiveness, Brand Consistency, Structural Compliance). You'll see an Email Quality Score (EQS) of 0-100 for each template, with specific recommendations to improve.
Rebuild Automations with AI Upgrades
Braze automations (welcome sequences, abandoned cart, re-engagement flows) cannot be exported directly—you must rebuild them in AlpacaRelay. The good news: this is where AI does the heavy lifting. In AlpacaRelay, go to <strong>Automations > Create > Select Trigger</strong> (e.g., 'New Subscriber' for welcome). For each email in the sequence, paste in the template you imported in Step 4. AlpacaRelay's AI instantly rebuilds the logic, optimizes send times per subscriber behavior, and assigns EQS scores to every email in the flow. A typical welcome sequence (3-5 emails) that takes 45-60 minutes to build manually takes 15-20 minutes with AlpacaRelay's guided builder.
Update DNS & Authentication
Point your domain's DKIM and SPF records to AlpacaRelay's sending infrastructure. Log into your domain registrar (GoDaddy, Namecheap, etc.) and go to <strong>DNS Settings > MX Records</strong>. AlpacaRelay provides the exact records you need in <strong>Account Settings > Authentication</strong>. Add the SPF include and DKIM public key provided. Propagation typically takes 24-48 hours. Once live, AlpacaRelay's AI monitors deliverability continuously—ISP feedback loops, bounce classification, and IP reputation scoring are now automated on your behalf.
What You Gain by Switching
Braze users switching to AlpacaRelay consistently report saving 8-12 hours monthly on email operations — translating to $6,200-$9,300 annually at standard marketing hourly rates ($62/hour industry average). The primary driver isn't feature reduction; it's expertise replacement. Where Braze requires you to handle campaign strategy, template design, deliverability monitoring, and performance optimization manually, AlpacaRelay's 7-Step Expertise Chain automates these processes through AI. Your monthly time investment drops from 10+ hours managing campaigns to under 30 minutes reviewing AI-generated recommendations and approving sends.
The most significant gain is pre-send quality scoring — the one capability Braze fundamentally lacks. Every email gets evaluated through the 8-Dimension Email Quality Framework before deployment, catching deliverability issues, mobile render problems, and CTA clarity gaps that would otherwise tank your performance. Industry data shows that 39% of companies test subject lines first, yet Braze provides no systematic quality assessment (LLCBuddy (A/B Testing Statistics), 2026). AlpacaRelay's Email Quality Score (EQS) eliminates the guesswork, automatically optimizing across deliverability, mobile render, CTA clarity, personalization depth, visual hierarchy, copy effectiveness, brand consistency, and structural compliance. This systematic approach typically improves open rates by 5-10% within the first month, with AI-generated subject lines achieving up to 22% higher engagement (Knak (Email Creation & AI Statistics), 2026).
Pricing transparency represents another major shift. Braze's tiered messaging limits create unpredictable cost spikes — send 10% more emails and face a 40% price jump to the next tier. Our pricing structure eliminates surprise billing with clear per-contact rates regardless of send volume. For mid-market companies sending 50,000+ emails monthly, this typically reduces costs by 25-35% annually while providing superior template quality. Our industry-calibrated email templates come pre-scored at 85+ EQS, versus generic templates that often score in the 60s due to poor mobile optimization and weak CTAs.
Analytics honesty addresses a critical Braze weakness: inflated open rates due to Apple Mail Privacy Protection. Where Braze reports artificially high engagement (often 40-50% opens for campaigns actually achieving 25-30%), AlpacaRelay provides MPP-adjusted metrics showing true recipient behavior. This accuracy matters because personalized emails achieve 29% higher open rates and 41% higher click-through rates compared to non-personalized versions (Litmus / Instapage, 2025) — but only when measured correctly. Our Braze vs AlpacaRelay comparison details how honest reporting leads to better optimization decisions.
What you lose in this migration: Braze's powerful cross-channel orchestration across email, SMS, push, and in-app messaging; real-time data processing capabilities; enterprise scale handling 37+ billion messages monthly; and sophisticated customer journey mapping across multiple touchpoints. These are significant concessions. However, for businesses prioritizing email marketing excellence over multi-channel complexity, the expertise replacement model delivers measurable ROI. Check our Braze alternatives guide or explore all migration guides to understand if this trade-off aligns with your 2025 marketing priorities.
Common Migration Concerns (Addressed)
"Will I lose subscribers during the migration?" This is the most common fear, and it's understandable — your email list is your most valuable digital asset. The good news: CSV exports preserve everything. When you export your Braze contact database, all subscriber data transfers cleanly: email addresses, custom attributes, engagement history, and segment assignments. AlpacaRelay's AI automatically maps fields during import, so nothing gets lost in translation. Your 10,000-subscriber list remains a 10,000-subscriber list. The 8-Dimension Email Quality Framework even analyzes your imported segments to identify your most engaged audiences first, ensuring you prioritize the subscribers most likely to drive immediate results.
"Will my deliverability drop?" Here's where we give you the honest truth: Yes, temporarily. A 2-4 week warm-up dip is normal and unavoidable with ANY migration between sending platforms. ISPs need time to build trust with AlpacaRelay's infrastructure, just as they did when you first started with Braze. We do not pretend otherwise — anyone claiming 'seamless deliverability transfer' is misleading you. However, industry data shows that average global inbox placement rates recover to 83.5% within 2-4 weeks with proper warm-up protocols (Validity (Email Deliverability Benchmark Report), 2025). AlpacaRelay's pre-send quality scoring actually helps accelerate this recovery by ensuring every email meets technical compliance standards from day one.
"What happens to my automations?" Another honest answer: they need rebuilding. Braze's Canvas flows cannot export and import directly — this is true for virtually every migration between platforms. But here's what makes the rebuild worthwhile: AlpacaRelay's AI doesn't just recreate your automations, it upgrades them. Your rebuilt welcome sequence gets individual Email Quality Scores (EQS) for every message, typically scoring 15-25 points higher than the original. Your cart abandonment flow transforms from a basic 2-email sequence into a quality-optimized 3-email series that converts 202% better than generic versions (HubSpot (State of Marketing Report), 2025). The rebuild becomes an upgrade.
"How long will this take?" For basic migrations — contact imports and simple automations — expect about 30 minutes of active work. Complex multi-step Canvas flows with advanced segmentation require 2-3 hours to rebuild properly. Here's our strongest recommendation: run both platforms in parallel for 2-4 weeks. Yes, that means paying for both temporarily, roughly $400-1,125 extra depending on your Braze tier. But this parallel approach eliminates risk — send to your most engaged segments through AlpacaRelay first, while maintaining regular campaigns through Braze until deliverability stabilizes. The future labor savings of $50-75/hour in manual email work justifies the temporary overlap cost. Most clients save the parallel-run expense within their first month through reduced email management time alone.
Ready to Switch? Migration Saves ~$5,000-13,500/Year in Labor
Free account. Import your Braze contacts in 5 minutes. See your templates scored instantly. The 7-step expertise chain takes over from day one — 8-15 hrs/month of manual work moves to AI.
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