Create professional feedback emails in 15 minutes, not 2 hours
Pre-built NPS, CSAT, and post-purchase templates designed for non-designers. Launch, send, and measure—all in one place.
No credit card required. See your first feedback email in 2 minutes.
You're spending 2 hours designing feedback emails. Again.
Every feedback campaign requires hours of template customization, mobile testing, and formatting. Meanwhile, generic templates get ignored and mobile rendering disasters tank your response rates.
2-3 hours wasted per campaign
Customizing colors, adjusting copy, testing mobile rendering when you should be analyzing feedback insights.
Mobile rendering disasters
Buttons misalign on phones, text becomes unreadable, and customers complain. Response rates drop 25-40%.
Personalization field failures
Merge tags don't populate. You send 'Hi [FirstName]' to 500 people. Your credibility tanks.
No feedback-specific patterns
Generic email builders have promotion templates, not NPS or CSAT frameworks. You start from scratch every time.
Compliance confusion
Are unsubscribe links correct? Is this GDPR compliant? Uncertainty creates risk and delays.
Fragmented workflow
Email builder for design, survey tool for responses, CRM for tracking. Data gets lost between tools.
You're a Product Manager or Customer Success Manager responsible for feedback collection. You understand why this matters. You just don't have time to become a designer.
How AlpacaRelay saves you 60+ hours per year
Select NPS template, upload logo, customize greeting, send. No design skills or 2-hour learning curve required.
✓ Average first campaign: 18 minutes. Competitor average: 90+ minutes.
Every template renders flawlessly on phones, tablets, and desktop. No more customer complaints about broken layouts.
✓ 99.8% mobile accuracy across 50+ device/email client combinations.
Merge tags are validated automatically. Your feedback emails arrive with correct names and company details, never broken placeholders.
✓ 100% merge tag accuracy in testing. No more 'Hi [FirstName]' embarrassments.
GDPR, CAN-SPAM, CASL compliance is built-in. Unsubscribe links, consent tracking, audit logs—all pre-configured and tested.
✓ 100% of templates meet GDPR, CAN-SPAM, and CASL requirements.
Save any campaign as a template. Next month's NPS survey? Duplicate previous one, update recipients and dates. Done in 2 minutes.
✓ 45% time savings on second and subsequent campaigns.
Professional design + mobile optimization + best-practice copy = more opens, more clicks, more responses from your customers.
✓ Average response rate improvement: 18% vs. generic templates. E-commerce customers see up to 28% improvement.
Three simple steps to your first feedback campaign
Pick your feedback type
Choose NPS, CSAT, CES, post-purchase feedback, or support satisfaction survey. Your template loads instantly—fully customizable, zero coding.
Customize in 5 minutes
Upload your logo. Pick brand colors. Change the greeting to match your tone. Mobile optimization and compliance happen automatically behind the scenes.
Send and track responses
Import recipient list from CSV or sync with HubSpot/Salesforce. Send immediately or schedule. Track opens, clicks, and response rates in real-time dashboard.
From teams actually using AlpacaRelay
Hear how AlpacaRelay helps marketers, designers, and founders create better emails together.
“We used to spend 2 hours per NPS email formatting and testing. With AlpacaRelay, it's 18 minutes. That freed us to launch 8 campaigns last month instead of struggling to do 2.”
Sarah Chen
Product Manager, SaaS startup (50 employees)
“Our feedback emails were getting complaints about looking terrible on mobile. Switched to AlpacaRelay and suddenly zero complaints. Plus response rates jumped from 8% to 16% overnight.”
Marcus Williams
Marketing Manager, E-commerce retailer
“Finally a tool built specifically for feedback collection, not promotions. GDPR compliance is built-in, templates are professional, and I sent our first CSAT survey in 15 minutes instead of waiting weeks for design team help.”
Elena Rodriguez
Customer Success Lead, B2B SaaS platform
Real results, real impact
See how teams improve their workflow with AlpacaRelay.
75%
Faster than alternatives
AlpacaRelay 18 min vs. Beefree 90+ min vs. manual 180+ min for first feedback campaign
99.8%
Mobile rendering accuracy
Tested across 50+ device and email client combinations—zero broken layouts
22%
Average response rate improvement
Professional design + mobile optimization = more opens and clicks from your audience
Specialization. Beefree and Stripo are generic email builders great for promotions but weak on feedback. Their feedback templates are generic and require 1-2 hours customization. AlpacaRelay's NPS, CSAT, CES templates include feedback best practices (rating scales, instructions, follow-ups) and launch in 18 minutes. Plus we guarantee mobile responsiveness and compliance—no broken layouts, no failed personalization, no compliance gaps.
Fully customizable. Change question text, rating scales, follow-up prompts, and layout—all through the UI, no coding needed. For truly bespoke workflows (multi-page surveys, complex branching), we offer API access or white-label solutions. But 85% of feedback needs (NPS, CSAT, CES, post-purchase, support satisfaction) fit our templates perfectly with simple copy adjustments.
Your data is yours. Export templates, campaigns, and responses anytime in standard formats (JSON, CSV). Zero vendor lock-in. We publish quarterly transparency reports on our blog showing company health and publish our roadmap publicly. We commit to 12 months' notice if we ever sunset AlpacaRelay. Also: 99.2% customer retention, $2.1M ARR with 89% gross margin—the company is healthy and viable for long-term use.
Yes. Native integrations with HubSpot, Mailchimp, Klaviyo, and Salesforce for contact list sync and data export. You can build in AlpacaRelay, export templates to your existing email platform to send, or use our sending directly. You're not replacing your current tools—you're adding a specialized feedback email designer that works alongside what you already use.
15 minutes max from signup to sending your first campaign. Sign up (2 min) → upload logo and pick brand colors (3 min) → select feedback template (1 min) → customize greeting and tone (5 min) → send test to yourself (2 min) → launch. The interface is intentionally simple with only 3-5 options visible at once. We also offer optional in-app guided tour, 10-minute video, email support (2-hour response), and free 30-minute live onboarding call.
No. You save 50 minutes per campaign = 100+ hours annually. At typical manager rate ($28/hour), that's $2,800 in saved time per year. Tool cost: $948/year. Your ROI: +195% in year one, and improves each year as your team scales feedback initiatives. Plus most customers send 3-4x more campaigns after month one once they experience the speed—unlocking insights they previously couldn't afford to collect.
Yes. All templates include required compliance elements pre-configured: unsubscribe links, sender identification, physical address, consent tracking, and audit logs. We test every template against GDPR, CAN-SPAM, and CASL requirements before release. You get compliance by default—no manual setup or compliance expertise needed. This eliminates regulatory risk and legal exposure.
See your first feedback email in 2 minutes
No credit card. No commitment. Just pick a template and watch how fast this is.
Join 2,000+ teams sending professional feedback campaigns every day.