Stop guessing why videos fail in email. Diagnose in 2 minutes.

AI-powered video diagnostics reveal exactly which email clients drop your video and why—with actionable fixes ready to deploy.

Upload any video email template and get a complete client-by-client breakdown showing Gmail, Outlook, Apple Mail compatibility—no credit card required.

Video looks perfect in preview. Then mysteriously fails for recipients.

You embed a product demo video in your email template. It plays flawlessly in preview. You send it out. Then the complaints start: video isn't playing in Gmail. Doesn't work on mobile. Fails in Outlook. You spend 2-3 hours testing across email clients, discovering different failures in each—but no clear explanation of why or how to fix it without redesigning everything.

Silent video failures

Video works in preview but mysteriously fails for 20-40% of recipients across different email clients, killing engagement without clear explanation

Manual testing bottleneck

Spending 2-3 hours manually testing video across Gmail, Outlook, Apple Mail, mobile, desktop with no clear diagnostics of root cause

Engagement expectations unmet

Video campaigns underperform compared to benchmarks because half your recipients can't even see the video due to client incompatibilities

No actionable insights

Testing tools show screenshots of failures but don't explain why videos fail, leaving you stuck between guessing and redesigning

We get it. You're doing everything right—using engaging content, testing thoroughly—but fighting invisible incompatibilities you can't diagnose or fix at scale.

Diagnose, optimize, and deploy video campaigns with confidence

✨Know which clients drop video

Get client-by-client breakdown showing exactly which email clients (Gmail, Outlook, Apple Mail, etc.) fail your video and the root cause (format incompatibility, client limitation, rendering issue).

✓ 96% diagnostic accuracy validated against manual Litmus testing; reveals failures that general testing tools miss

✨Deploy with 95%+ confidence

Predictive compatibility scoring before sending tells you exactly which recipients will see video and which need fallback content, eliminating post-send surprises.

✓ Reduces post-send video failures by 92%; users report deploying video campaigns with zero deployment anxiety after diagnostics

✨Auto-generate fallback solutions

AlpacaRelay automatically creates optimized fallback images and client-specific alternatives so no recipient ever sees broken video—recovers 60-70% of lost engagement.

✓ Fallback generation cuts manual workaround time from 30 minutes to 30 seconds; users report converting previously 'failing' videos into multi-format campaigns

✨Scale diagnostics across campaigns

Batch-analyze unlimited campaigns simultaneously without adding manual work, perfect for agencies managing multiple client accounts and high-volume senders.

✓ Agencies save 4-5 hours per client by eliminating per-campaign manual testing; enables 2-3x campaign throughput with same team size

✨Improve engagement by 25-40%

AI-driven optimization recommendations (format changes, hosting strategy, delivery approach) based on your specific video and recipient analysis increase video engagement measurably.

✓ Customers report 28% average engagement lift on video campaigns; range 25-40% depending on initial optimization level

✨Explain performance to stakeholders

Professional diagnostic reports with industry benchmarking and client-by-client breakdown give you data-driven explanations for video campaign performance—ready to share with clients and executives.

✓ White-label reports improve client confidence; agencies report 35% higher video campaign adoption after providing diagnostic transparency

From video mystery to solution in 3 simple steps

Upload your email template

Export your email as HTML from any builder (Figma, Stripo, Beefree, or directly from email platform) and upload to AlpacaRelay. Takes 30 seconds.

Get AI video analysis

AlpacaRelay analyzes your video against 15+ email clients' compatibility specs (Gmail codec support, Outlook HTML5 rules, Apple Mail rendering, mobile constraints) and generates detailed diagnostic report showing exactly what fails where and why.

Deploy with fixes or fallbacks

Implement recommended optimizations (format change, fallback image, hosting strategy) or auto-generate fallback solutions. Send campaign with confidence knowing video will work or gracefully fall back for each client.

Real results from teams solving video delivery problems

Hear how AlpacaRelay helps marketers, designers, and founders create better emails together.

“I was spending 3 hours manually testing product demo videos across email clients. AlpacaRelay told me exactly why video failed in Gmail (unsupported codec) and gave me a fix in 2 minutes. One optimization increased video engagement by 32%.”

Sarah

Email Marketing Manager, E-commerce Retailer

“Managing 15 client campaigns was impossible—I was doing manual video testing for each. Now I batch-analyze all campaigns at once, prioritize high-risk videos, and provide clients with diagnostic reports they trust. Saves me 4-5 hours per client.”

Marcus

Email Strategy Director, Marketing Agency

“Property tour videos were my competitive advantage but I had no way to test them across devices. AlpacaRelay showed my videos weren't rendering on mobile for 40% of opens. After optimization, inquiries from video opens jumped 27% in two weeks.”

Jennifer

Real Estate Marketing Coordinator, Real Estate Agency

Real results, real impact

See how teams improve their workflow with AlpacaRelay.

96%

Diagnostic accuracy vs manual testing

Users report findings match their manual Litmus testing 96% of the time while surfacing root causes Litmus missed

2 min

Average diagnostic turnaround time

Reduces troubleshooting from 2-3 hours manual testing to 2-minute analysis; 85% time savings per campaign

28%

Average engagement improvement

Customers report 25-40% engagement lift on previously problematic video campaigns after applying optimizations and fallback strategies

Your video diagnostics questions answered

How is AI-powered video diagnostics different from Litmus or Email on Acid?

Litmus provides visual screenshots showing design rendering; AlpacaRelay provides video-specific diagnostics explaining root causes. Litmus shows 'video appears broken'—AlpacaRelay tells you whether it's codec incompatibility, client HTML5 limitation, or mobile rendering issue. Litmus is great for design; AlpacaRelay is specialized for video troubleshooting. Many power users use both: quick Litmus check for design, then AlpacaRelay deep-dive for video issues.

We've tried video in email before and it failed. Why should we try again?

Previous failures were usually due to lack of diagnostics, not video being broken. Without diagnostics, you couldn't optimize format, didn't know which clients were failing, and had no fallback strategy. That same video with proper optimization and fallback strategy performs 25-40% better. 43% of AlpacaRelay customers previously abandoned video; 89% successfully reintroduce it after diagnostics. The fact it failed before is valuable—it means you know the pain point is real and fixable.

How does AlpacaRelay know which email clients support video?

Each email client (Gmail, Outlook, Apple Mail, etc.) has published, consistent specifications for video codec support, HTML5 capabilities, mobile rendering, and fallback mechanisms. AlpacaRelay doesn't guess—it applies documented technical rules to your specific video configuration. It's like running code through a compiler. We've built a comprehensive knowledge base of every email client's video specifications and run your video against that database. The process is deterministic, not probabilistic.

Does AlpacaRelay work with our email platform? We use a specific platform.

AlpacaRelay works with every email platform via universal HTML upload. We have direct integrations with 15 most popular builders (Stripo, Beefree, Figma, etc.). For other platforms, simply download your template as HTML and upload to our portal—takes 2 minutes. For enterprise customers, we build custom integrations. AlpacaRelay isn't replacing your email platform; it's a diagnostic layer on top.

How much does this cost vs the time we're already spending on video testing?

Think of AlpacaRelay as insurance plus a time-saver. A single manager spending 2-3 hours troubleshooting video per campaign costs $100-225 in labor. AlpacaRelay cuts that to 15-30 minutes. For teams running 4+ video campaigns monthly, tool cost is breakeven in month one. For agencies managing multiple client accounts, ROI is immediate. We offer a free tier covering 2 videos/month with full features, so you can validate value before paying. Try free, then upgrade if you expand video usage.

What if AlpacaRelay recommends we remove video from a campaign?

AlpacaRelay never recommends removal—only optimization or fallback strategies. For example, if video plays in 70% of clients, the report says: 'Deploy video for these 70%, auto-show fallback image for the other 30%.' You keep video engagement from the majority while capturing fallback engagement from those who can't see video. This is safer than guessing. Worst-case scenario is actually good—you've split your list into groups with different content strategies, both converting.

Stop guessing. Start diagnosing.

Get your first video diagnosis free—no credit card required. See exactly which email clients drop your video and how to fix it.

Free diagnostic report—no credit card, no email capture•2-minute turnaround—client-by-client compatibility breakdown•Actionable recommendations included—optimize or generate fallbacks•Try paid features free for 14 days if you sign up

Join 200+ email teams diagnosing and fixing video delivery issues daily